To update the thread, I tested the voltage across the TS cable again and to my surprise it was -12V rather than +12V. When the amp wasn't turning on initially, I had checked the trigger cable and I must have somehow made the opposite connection. I switched the cabling, and the trigger mechanism is working again!. So I won't have to send it for service after all.
Alan has been helpful throughout the process, and did offer to ship it to Australia at his expense to check it out. I understand he was a bit tied up with the Munich Hi-Fi show so he took some time to response, but otherwise he has been great throughout. No complaints in that regard.