Excellent electrical design does not automatically extend to excellent mechanical design. Different disciplines no doubt done by different individuals / teams. It's quite possible to have one be good and the other poor.
I really hope it's not poor mechanical design, but I'm not convinced. Fortunately it at least has a five year warranty, although warranty repairs are a hassle given shipping and wait times.
I really hope it's not poor mechanical design, but I'm not convinced. Fortunately it at least has a five year warranty, although warranty repairs are a hassle given shipping and wait times.