One of the challenges the "objectivist community" has is some refuse to believe that they could be affected by cognitive biases in hearing*. Some people are, but not them!. The idea is that somehow knowledge of the effects, or lots of listening experience immunizes them. If only it were so.
Hopefully we here are humble enough to realize that the brain never fully steps out of the way. Let's collect some anecdotes about cognitive bias affecting what people hear... it might get some gears turning... plus I find them amusing.
Anyway, here's mine:
At my previous job we sold Bluetooth headphones. We occasionally did firmware updates to improve different things about how the headphone worked, stuff like how the lights blinked or how long you had to press buttons to do certain things.
Once, after an update, I sent a customer satisfaction survey to our users, and got at least couple dozen responses. In the survey, (feeling cheeky) I asked whether the sound quality had improved, stayed the same, or got worse. The vast majority of users reported the sound quality improved, some saying it improved a lot.
In fact, the sound quality had not changed even a tiny bit. There was a global EQ on the BT module, but we hadn't touched the settings.
Not only did SOME people hear a change, almost all of them did, or thought they did. I had used a Likert scale (rate this from 1-7, 1= much worse, 7=much better) for this question. If cognitive bias / placebo affected hearing not at all, or in a neutral way, the responses would have been clustered around the middle value (no change), perhaps in a normal distribution. What actually happened is that the answers were heavily skewed towards the maximum rating.
Decoding the lesson here for how audio marketing works is an exercise left to the reader.
I've also personally spent more time than I care to admit being disappointed in how small a change a given filter or EQ knob was making, before realizing it wasn't active at all. The act of turning the knob makes the brain hear something... because you expect to hear something.
*I think it's humbling to realize your ears are fallible, but are you really ashamed of simply being human? We're all in the same boat whether we admit it or not.
Hopefully we here are humble enough to realize that the brain never fully steps out of the way. Let's collect some anecdotes about cognitive bias affecting what people hear... it might get some gears turning... plus I find them amusing.
Anyway, here's mine:
At my previous job we sold Bluetooth headphones. We occasionally did firmware updates to improve different things about how the headphone worked, stuff like how the lights blinked or how long you had to press buttons to do certain things.
Once, after an update, I sent a customer satisfaction survey to our users, and got at least couple dozen responses. In the survey, (feeling cheeky) I asked whether the sound quality had improved, stayed the same, or got worse. The vast majority of users reported the sound quality improved, some saying it improved a lot.
In fact, the sound quality had not changed even a tiny bit. There was a global EQ on the BT module, but we hadn't touched the settings.
Not only did SOME people hear a change, almost all of them did, or thought they did. I had used a Likert scale (rate this from 1-7, 1= much worse, 7=much better) for this question. If cognitive bias / placebo affected hearing not at all, or in a neutral way, the responses would have been clustered around the middle value (no change), perhaps in a normal distribution. What actually happened is that the answers were heavily skewed towards the maximum rating.
Decoding the lesson here for how audio marketing works is an exercise left to the reader.
I've also personally spent more time than I care to admit being disappointed in how small a change a given filter or EQ knob was making, before realizing it wasn't active at all. The act of turning the knob makes the brain hear something... because you expect to hear something.
*I think it's humbling to realize your ears are fallible, but are you really ashamed of simply being human? We're all in the same boat whether we admit it or not.
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