Yes, it's the Amp, same with mine at +18, with max volume, a slight noise floor hiss at full gain extremes.
4 Volt Balanced input and 6V when switched to variable on my Zen-Dac.
What do you expect?
If you increase gain, you increase noise by the same amount.
According to Amir in 0dB Gain the Zen Can is -111dB/V (that is output noise is 111dB (unweighted) below 1V. It also means as long as your headphone has 111dB/1V or less sensitivity, you will have 117dB peak SPL with this headphone and a digital source outputting 2V (SE) @ 0dBFS without any noise that is audible.
Trust me 117dB is LOUD.
So use > 0dB Gain only for headphones with < 111dB/1V sensitivity or if listening > 117dB peak.
The various gain settings are there to match headphones. The 18dB setting is for 600 Ohm AKG K240 Pro headphones. Most headphones out there work fine at 0dB or 6dB.
FWIW, the AKG K1000 is 86dB/1V and can be driven by the Zen Can (balanced) to 16V (+24dB/V) and will drive the K1000 to 110dB peak and will need a minimum gain of 12dB/18dB (SE/BAL). It's the kind of headphone that needs 18dB Gain.
And yes, the K1000 can be driven by the Zen Can if you give it a decent PSU.
As a simple rule, try to get sensible but not very loud listening levels with the volume control at around 12 O'Clock on the volume dial. This leaves around 20dB to turn up if desired.
Personally I tend to use even less gain, if in doubt, lower gain and turn up volume more.
Few amplifiers with similar noise specifications offer 18/24dB Gain (SE/BAL). So to compare noise set gain equal.
And set gain and volume to sensible levels. If you cannot unpause a paused track at the gain and volume setting you use without tearing off the headphones, cursing and waiting a few hours before you hearing returns to normal (if ever) then whatever noise you are hearing is meaningless.
Noise is only meaningful in the context to the actual signal or relatively to to the signal.
Thor