Perhaps their "XLR" input is not differential at all. And maybe they have their XLR hots and "colds" (being the floating chassis) are around the wrong way.
Check what is connected to what with your DMM/continuity beeper/ohms range. They may have the "XLR" cold shorted to gnd or via a resistor.
You'll get there.
I did go poking around the best I could with my multi meter and verified the hot and cold do not connect to chassis ground at all. Only pin 1 and the ground/shield of the rca eventually make their way to chassis ground.
I also did a brief rewiring of the XLR to mirror "proper" pin 1 of Hypex amps, where pin 1 of the XLR input goes to chassis ground and the ground wire of the PCB input board/amp modules goes to chassis ground near the XLR body...no change.
Only other interesting thing I found is if I don't have any XLR source connected to the inputs and I touch my hand to the plate amp chassis, the hum nearly disappears. But once a source is connected, hum comes back (this is with all wiring back to original config and no shorting used).
Attached a ground wire from the plate amp chassis to an earth ground significantly increases the hum.
So as of right now, the three "fixes" are either of the following:
- leave all wiring stock and short one RCA input and one XLR input (no hum)
- swap the hot and cold of one XLR input (no hum)
- disconnect the internal RCA wiring harness and short just the unused XLR input (no hum)
Of those three scenarios, any thoughts as to which is a better long term solution (if the underlying problem is never found)?