I do not want to blame anyone publicly, as I had no specific insight in decisions and actors involved along the supply chain. Whether or not it was the fault of the producer, of distributors, or middlemen, I cannot reconstruct. Only that the result was not what we had anticipated.
When the problem surfaced, I informed everyone about their legal option to step back from their purchase, as guaranteed by EU law. This was all I could do at the time. Personally, I would prefer to leave it here, its speculative.
But I would not repeat it, as it resulted in a somewhat unlucky outcome, to say the least.