MacCali
Major Contributor
- Joined
- Dec 21, 2020
- Messages
- 1,190
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- 584
I never said I don’t like the product. If you look way back on this thread I give positive notes on the product.I have no problem with you not liking something, You description is what didn't make much sense to me. If something didn't work with your setup, we offer a return. I looked back through my emails trying to find one that basically said "too bad, so sad, you're out of luck" I couldn't find anything like that so I would like to see your situation.
I would also like to know where you heard Geno didn't choose our designs/DAC chips. Again, that is misinformation and I wrote in to correct it.
If you do not feel the need to write in, that's ok with me. I was just trying to clarify the situation you had as it isn't our norm.
But not on the customer service. Not sure if it was by email and I think it may have been over the phone.
I asked you isn’t this covered under warranty? And you said no it’s not the product itself. It’s your computer, there’s nothing we can do.
So I said that’s not right cause I paid for the usb. If I want to use what I paid for I have to install that driver. Once that driver is installed my pc isn’t outputting audio via usb. So I can’t use anything else
So anything else I had would not work. I said I feel like you should give me my money back for that.
You said no, and I didn’t ask for a full refund.
I said then you shouldn’t be selling products with additional features you are unsure function, especially on a windows 10 pc.
That’s that.
I get your perspective you do have a point the product ain’t defective but it’s your product and there’s an issue, so I felt like I was left hanging and I bought something extra for no reason. ***That’s why I asked for my money back for the usb***
got nothing against the product when it actually works. Actually definitely enjoyed it but not customer service experience