Bob from Florida
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- Joined
- Aug 20, 2020
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Federal Express is definitely not the company featured in "Castaway" any longer. They have been going downhill for years with the pandemic making it exponentially worse. My company uses them for repair parts and meeting delivery times has been dicey at best. Last week the control board in my dryer decided to take a vacation. I found and ordered a board last Wednesday - in stock in Jacksonville, Florida. One day delivery to Central Florida no matter which way you ship. They told me that it would be Federal Express home delivery or the US Postal Service. As luck would have it they picked Federal Express home delivery and it shipped last Thursday. Tracking information from Federal Express indicated delivery on Friday. It did not deliver on Friday but changed the date to Sunday. It did not deliver on Sunday. I called Federal Express today and was told they were very busy and that was why it was delayed. I asked them if they could check to see if the package was lost. They told me it was not considered lost until 14 days after shipment. I went to the FedEx website only to discover that their money back guarantee is still suspended for FedEx ground services. Apparently they reinstated it for overnight services back in January. It's one thing when I have to deal with this kind of thing at work but quite another when I had to deal with it at home too. I really wish they had used the US Postal Service. End of rant.