I must say, I am very surprised in the tone of voice in their response. It gets personal which is unprofessional. Anyway, answers below.
Amir is experiencing an unusual periodic pattern of harmonic distortion which requires investigation, it is not typical. However I am not sure about his emotional state and motif:
They should have contacted me if they thought this was unusual. What stopped them???
• He was within the 30-days trial when he published the review, yet he said “Everyone please shed a tear for me”.
30-day trial? I purchased the unit direct from them at a discounted price (NOT through any ecommerce transaction). It would never occur to me that it would come with any kind of trial. Had I known, I would have likely returned it.
• He never asked us to return or to test his DAC. The source of distortion was never investigated.
Per above, I didn't think I had return privileges, nor that the device was broken.
• He asked for industry accommodation and he states publicly that he is not happy with the discount after he agreed with the purchase.
I didn't say I was unhappy with it. This is what I said:
"I asked for accommodation pricing on E32 DAC and I received a good discount. As a professional courtesy I don't want to say how much that is. Suffice it to say it is similar to dealer margin for high-end products. Should this have been a transaction with someone I know, the discount is usually 10 to 20% higher. Still, I thought it was a reasonable offer and I received the unit from Canada a couple of weeks ago."
I get accommodation pricing from other companies at much deeper discounts. So I stated that as a fact. And that readers should be aware that I am not in Exasound pockets because I received deep/ridiculous discount.
• He talks against the use of a switching power supply, but he lost it and he couldn’t repeat the tests.
Why are they complaining about this? My lab supply produced better results. They should bank that and not complain.
• It is not clear if he is short-cutting the galvanic isolation during measurements, this can be the explanation of the extra power supply noise that he is talking about.
Huh? How does an end-user shortcut galvanic isolation inside the unit?
• He didn’t calibrate his measurements at 0dBfs , which is lazy, unprofessional, disrespectful and misleading.
This is impossible to do. In all of my measurements, I show two different devices with two different outputs. As such, it is impossible to calibrate 0 db to both of them at the same time. I have pleaded with Audio Precision to help solve this problem somehow but for now, the presentation does not allow such calibration. If I were just testing their device, sure, I could set it to 0 dBR.
• He is using equipment with noise floor that is higher than the noise floor of the DAC.
This shows extreme misunderstanding of how Audio Analysis using FFT works. They should read my tutorial on audio measurements here:
https://www.audiosciencereview.com/forum/index.php?threads/understanding-audio-measurements.2351/. Briefly, due to power of wider FFTs, we are able gain some 30 dB of noise reduction. That allows us to now see distortion spikes that would normally be hidden to noise.
And why would they complain about this anyway? Using an even better analyzer would uncover more issues in their design, not less!
He is also confused thinking older Audio Precisions don't work as well as the new ones. See this current comparison on Audio Precision website:
Mine is a close cousin of the 2700 on the right. Note that the 2700 beats all but the highest end new generation AP to the left. And it loses by just a few dbs to the APX-555. I have been in communication with Audio Precision to potentially purchase the newer generation units but I have to tell you, the performance gap is exceedingly small, making the huge ($28,000) expense hard to justify.
For their measurements by the way, they used very wide FFTs resulting in artificially lower noise floors.
• I am not sure whether he is using the USB or the SPDIF. They are not equal.
My bad for not being specific here. This is one of my earlier reviews. Answering anyway, it is USB. Later in other reviews I have shown S/PDIF.
What is not equal about them anyway in a high-end DAC?
• His choice of test signal format is less than optimal (44.1)and with unknown distortions.
Boy are they confused. The test signals are coming from a file in digital domain. They have no in-built distortions because they are computer generated (sans dither as appropriate).
• He never discussed the test conditions and the test results with us before publishing them.
As it should have been. It is not like they loaned me a free unit for review. I bought the unit for my own use and measured/published the results. And clearly mentioned at the end:
"As always, I am open to suggestions, corrections, additional data/comments from everyone." They sat around to complain now and in a different set of communications???
I am not beholding to them on such purchases anyway. If they saw something they did not like, they could contact me just as other manufacturers have. Why would I want to go and chase them when it is not important for them to follow up with me???
- He never contacted us after the purchase and we don’t feel like registering to his forum to play his game. Replying to another forum may just bring more bad publicity, so for now we are ignoring Amir.
Playing games? This is so unprofessional. This is their business. They need act like proper business people. I don't care how they feel. They need to bite their lip and follow up with me and help get better outcome for their devices. And what game am I playing that involves me spending real thousands of dollars to buy this unit???
So that it is clear:
my #1 issue with this DAC is the requirement for proprietary drivers. I cannot recommend any DAC this way. Period. Such DACs won't work on Linux devices for example since they have no drivers so forget about using them with any streamer. They know this and it is absent in this reply here. If I were them, I would revise the design and make it UAC2 compliant. I don't care what the performance of the device is. I will always recommend against it if it requires proprietary drivers.
From engineering point of view, I have frequently shown the Exasound to beat all other DACs such as their competitor, Schiit Yggdrasil:
https://audiosciencereview.com/foru...ents-and-review-of-schiit-yggdrasil-dac.2358/
And in Bryston review:
https://audiosciencereview.com/foru...w-and-measurements-of-bryston-bda-2-dac.2388/
Clearly I give them credit where it is due.
So no, I play no games. I measure things and if there is an issue with them, I welcome manufacturers to contact me. When give a discount, I also don't think about returning gear to manufacturers. I am assuming I am stuck with them and don't have return privileges like retail customers do.