An unfortunate update on this unit.
Owner contacted the company asking for a refund. They told him that it was past the period where they offer that money back guarantee. But then proceeded to tell him since I had opened the unit, his warranty was no longer valid!!! Here I go fixing a problem with their product, saving them money to fix the unit, and they retaliate against the owner???
I escalated to my contact at Emotiva who runs engineering (I think). He said the decision was out of his hands and it was up to the company founder to opine. Alas, even after reminding him to get me an answer, nothing has come back.
It is not like I went in there and soldered/modified the unit. I simply plugged the cable back in. And for that, they are claiming the unit can no longer be warranted? Other companies have thanked me in the past for same fixes and Emotiva chooses to punish the owner.
If there was one way to make a negative review much worse, it is this kind of action. I don't know what school of business these companies have gone to, to make decisions like this. Very, very disappointing Emotiva. While I will continue to fairly evaluate any of their product in the future, personally would never recommend anyone purchase a product from them.
P.S. I have told the owner I will be his warranty. Should his unit break in the next five years, I will make him whole.