Yesterday I bought and paid for Adobe Photoshop Elements 2022 from Dell. This is product is available only by download -- but I can't download it because the info Dell provides isn't what Adobe requires for the download.
Dell send you an email that directs you to your order; from there you go to your "Digital Locker". There, click on 'Important Note', and you see a pop-up that gives you a link to Adobe.
You go to the Adobe and login with your Adobe account, (which you have to create if you don't have one). That do, you eventually get to Adobe's digital locker equivalent. Adobe demands that you enter a 24 digit "code to redeem your purchase" which you supposedly got from Dell, (the retail vendor) -- except that no Dell document provides the necessary redemption code. Dell provides an 'Entitlement ID' but that doesn't work as a redemption code. At this point you SOL.
I contacted Dell's Order Support via email with the Order ID, Dell Purchase ID, and my Customer Number. Soon I got back email for Order Support giving me link to Technical Support " as they are specialized in resolving such issues." So I clicked to the Tech Support link and I ordered the product as "Adobe Photoshop Elements 2022" -- it turns out that Technical Support doesn't support Photoshop.
I looked for a Chat option under Order Support but Chat was available at that time of day.
What a fiasco.
Dell send you an email that directs you to your order; from there you go to your "Digital Locker". There, click on 'Important Note', and you see a pop-up that gives you a link to Adobe.
You go to the Adobe and login with your Adobe account, (which you have to create if you don't have one). That do, you eventually get to Adobe's digital locker equivalent. Adobe demands that you enter a 24 digit "code to redeem your purchase" which you supposedly got from Dell, (the retail vendor) -- except that no Dell document provides the necessary redemption code. Dell provides an 'Entitlement ID' but that doesn't work as a redemption code. At this point you SOL.
I contacted Dell's Order Support via email with the Order ID, Dell Purchase ID, and my Customer Number. Soon I got back email for Order Support giving me link to Technical Support " as they are specialized in resolving such issues." So I clicked to the Tech Support link and I ordered the product as "Adobe Photoshop Elements 2022" -- it turns out that Technical Support doesn't support Photoshop.
I looked for a Chat option under Order Support but Chat was available at that time of day.
What a fiasco.