Does anyone have any contacts ay JBL?

[Phelonious Ponk]

The dust cap on one of my LSR 305 woofers is missing. I suspect the cat. Calling JBL, first they told me they don’t sell the caps, just replacement woofers. I found this frustrating, but understandable, and went searching for third party suppliers. I quickly realized I was going to need exact specs - diameter, whether or not it has a rim, materials used to determine what kind of glue to use... So I called JBL Pro back, got a helpful person who didn’t have any answers, but gave me an email for technical support. A couple of days later, I got a reply saying that this information was not available, and another offer to sell me a replacement woofer.

Of course that information is available, and this answer is unacceptable. I need to push the issue upstream.

 

[Dimitri]

Regarding support from JBL ....I doubt they will send you a dust cap unless you know a guy that knows a guy on the assembly floor

I'd call speaker city @ 818-846-9921 , get a few dustcaps and be done
( http://www.speakercity.com )

 

[Sal1950]

Maybe keep an eye on the litter box.

 

[Phelonious Ponk]

Regarding support from JBL ....I doubt they will send you a dust cap unless you know a guy that knows a guy on the assembly floor

I'd call speaker city @ 818-846-9921 , get a few dustcaps and be done
( http://www.speakercity.com )

Yeah, I get that. At this point, I just want the specs. I can figure it out, but “I don’t have that information, from technical support at JBL is a slacker’s answer. Of course they have that information. I just need someone who’s willing to put in just a bit of effort for a customer. Very disappointing.

 

[RayDunzl]

Try asking speaker repair shop?

These guys have been around forever, I even used them.

Maybe they'd know.

http://reconingspeakers.com/

 

[Phelonious Ponk]

Try asking speaker repair shop?

These guys have been around forever, I even used them.

Maybe they'd know.

http://reconingspeakers.com/

Thanks.

 

[Wombat]

Thanks.

Curious. Did you find the missing one?

 

[Phelonious Ponk]

Curious. Did you find the missing one?

Not yet.