Curious what the point of potting compound is? I have heard of several amp failures due to it's use. Also, what is the fault with the A90D? Plus, any idea re the B100?
The potting compound served solely to conceal and keep secret the circuit developed by Topping.
It's both funny and ironic that this very process revealed the circuit. There are far better ways to do this.
Furthermore, there are similar cases where similar circuits were copied, for example, also from Topping, but these copies fell short of the measured values because the circuit wasn't understood. So it's questionable whether this was even necessary.
Added to this was considerable reputational damage, simply because most people didn't understand the failure problem and blamed it on the electronics/circuit and Class D amplifiers. In another thread on ASR, which dealt with the durability of Class D amplifiers, there were some people who couldn't separate these facts and insisted that the PA5 failure was attributable to the Class D amplifiers. However, the same circuit can also be used in preamplifiers, HPA, or AB amplifiers and would fail just the same with the potting compound.
The problem with the five defective A90D units with R4/R5 faults that were on my bench for testing was the use of cheap, ultra-small SMD resistors, which fail far more frequently and usually cause a short circuit. These resistors were all used in the +/- 14.7V power supply, and Topping only saved a few cents in production by using them. Furthermore, these short circuits can damage other parts of the devices, which is both unnecessary and avoidable.
I don't know if this is representative enough, but this is now a problem with all devices in all areas (not just audio), and this cost-cutting policy is simply excessive, inappropriate, and couldn't be more consumer-unfriendly.
I haven't seen any further information about the failures of the B100 so far, presumably because all the units were returned, and it wouldn't make sense to open them and risk voiding the warranty.
In other cases, the information provided by Topping was either missing, misleading, or incorrect. They still don't seem to grasp that the truth would build trust and cause significantly less damage to their image.
With the PA5, the actual problem only became clear after user
@gamerpaddy declined a return/exchange and opened the module.
Seems to me that Topping make some great amplifiers but it sometimes takes a couple of iterations to get the reliability where it ought to be.
I completely agree with you and consider Topping one of the most innovative companies in the audio sector in recent years, one that has also made high-end sound affordable.
That makes it all the more appalling how underdeveloped and prone to errors their devices often are, and how utterly awful their handling of customers, breakdowns, warranties, and goodwill is, especially when problems arise from Topping's incompetence in development, component selection, and production.
The monetary cost of fixing all these issues would be very small, and the losses due to reputational damage and unsold equipment likely far exceed that by now.
Just from the devices I haven't bought from Topping in the last two years, they've already suffered a revenue loss of over €8,000. And that's despite the fact I bought five new devices during that period. Among my acquaintances and friends, the losses amount to at least another €50,000, and that's a very conservative estimate. And that's only about 50 people within a 50-60km radius. Even with a conservative estimate, we're talking about tens of millions in lost revenue worldwide.
If they had invested those profits in better development, more expensive components costing just a few cents per device, and slightly better service, Topping could be one of the most reputable premium manufacturers worldwide and have driven out many more charlatans.
If I were Topping, I'd be sick every morning in front of the mirror to see that so many charlatans and other manufacturers with inferior products and performance figures are still making my money.