I recently received a refurbed X4800H directly from Denon and have an annoying issue.
At first, I could not get any video passthrough working whatsoever. I managed to update the firmware by working through the front display, and this seemed to resolve the problem, but only very temporarily. I finally had video, but it would soon drop. Each time I managed to get video working again, it was only functional for a couple of minutes at most. I tried multiple HDMI 2.1 cables (including a brand new one) on all of the HDMI outputs on the AVR to no avail, as well as with ARC turned on and off. I completed several factory resets. My TV is a Sony A80J, and the firmware is current. If I completely unplug the setup for 10 or so minutes, I will get video again. Sometimes it seems to work fine for quite a while, other times it will drop within moments. Once it drops, the video doesn't return until another power cycle.
Is there anything else that I may be missing before I kick this thing back to Denon for a replacement? I've had 3 other Denon AVRs, and none have ever had this issue. If it's not actually a defective AVR, I'd hate to go through the hassle of replacing it just to have the same issue again. Thanks!