Sorry to hear about your story amper. Mine was broken for 2 weeks before I shipped it, so I'm already at a month. Week 1 I waited for Denon to reply to a service ticket I submitted which never happened. Week 2 I called and finally learned I needed to ship it out and couldn't do it until Saturday. I didn't actually expect it to be a week for the repair, but there really isn't a reason it shouldn't be as was standard practice not so long ago. Even if their reliability was poor and 30-40 failed AVR's were coming in per week for board swaps, what would they need like 3-4 technicians? That type of cost is really in the noise from a cost standpoint, unless the CEO needs that extra few $k per week at the expense of customer satisfaction. I mean at what point did this become acceptable?