Dan Clark headphones unreliable channel balance

[megapro17]

You’re clearly frustrated but that message is rather rude.

Problems arise sometimes. You don’t often get to speak directly with the company founder about them, who actually appears to be trying to help you where they can.

Please try and be civil, otherwise you risk companies not engaging with us and ruining the huge benefits that brings.

How can I communicate more politely when I'm having the same issue with second pair of headphones from this brand throughout third year? Let me remind you that these are very expensive, high-end headphones that should have good quality and support.
The first time my Aeon 2 broke with the exact same problem, I also tried to figure out what was going on. I wrote some forum posts, emailed them, and they also stopped responding abruptly. Okay, I returned those headphones after a dispute with the store. Then pre-ordered the new E3 model after that, thinking it was just bad luck, a defective unit, which happens with any manufacturer. I got new, unopened headphones, used them carefully for a year and a half, and now the exact same problem has started again!
Now, for the past six months, since I started this thread, they haven't helped me resolve the issue at all, only pretending how they didn't notice how I repeatedly begged them for help, leaving me to deal with the store service center for myself. The store says there is no defect, the manufacturer does nothing about it. This is what you call actually appears to help me where they can? I'll get my money back or repair in any case, but it will cost me extra time and effort, just like last time, which could have been avoided if the manufacturer had respected customers, and in the first place hadn't made several models of headphones with defects, or at least had helped with the return.
Why would a website need a one manufacturer that can't make a quality product or help with fixing a problems? Good riddance

 

[Dan Clark]

How can I communicate more politely when I'm having the same issue with second pair of headphones from this brand throughout third year? Let me remind you that these are very expensive, high-end headphones that should have good quality and support.
The first time my Aeon 2 broke with the exact same problem, I also tried to figure out what was going on. I wrote some forum posts, emailed them, and they also stopped responding abruptly. Okay, I returned those headphones after a dispute with the store. Then pre-ordered the new E3 model after that, thinking it was just bad luck, a defective unit, which happens with any manufacturer. I got new, unopened headphones, used them carefully for a year and a half, and now the exact same problem has started again!
Now, for the past six months, since I started this thread, they haven't helped me resolve the issue at all, only pretending how they didn't notice how I repeatedly begged them for help, leaving me to deal with the store service center for myself. The store says there is no defect, the manufacturer does nothing about it. This is what you call actually appears to help me where they can? I'll get my money back or repair in any case, but it will cost me extra time and effort, just like last time, which could have been avoided if the manufacturer had respected customers, and in the first place hadn't made several models of headphones with defects, or at least had helped with the return.
Why would a website need a one manufacturer that can't make a quality product or help with fixing a problems? Good riddance

You can always DM me, and you shouldn't need to shout. Sorry for the delay responding this week, it was a combo of a trade show and unexpected surgery. Shit happens.... :-(

The simplest thing for you to do is go to our website and fill out an RMA form and we can support you directly. You don't have to go through a reseller for support, though we suggest that or the distributor for international service, as in many cases we may just replace already in country headphone with a unit already there. I don't know where you are but if you're overseas and need to find the distributor look at our store locator, or email us at [email protected] for the distribution contact.

 

[megapro17]

You can always DM me, and you shouldn't need to shout. Sorry for the delay responding this week, it was a combo of a trade show and unexpected surgery. Shit happens.... :-(

The simplest thing for you to do is go to our website and fill out an RMA form and we can support you directly. You don't have to go through a reseller for support, though we suggest that or the distributor for international service, as in many cases we may just replace already in country headphone with a unit already there. I don't know where you are but if you're overseas and need to find the distributor look at our store locator, or email us at [email protected] for the distribution contact.

Okay, let's try to resolve this issue properly. I'm not in the US or Europe, so i think a return or exchange is unlikely without reseller involvment. I sent an email detailing where and when I purchased the headphones, as well as a brief description of the problem
I'll post later in this thread whether anything worked out or not

[email protected] address doesn't exist. I sent it to [email protected] instead
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser 2adb3069b0e04-59e074abff9sor1183868e87.9 - gsmtp

 

[Dan Clark]

Okay, let's try to resolve this issue properly. I'm not in the US or Europe, so i think a return or exchange is unlikely without reseller involvment. I sent an email detailing where and when I purchased the headphones, as well as a brief description of the problem
I'll post later in this thread whether anything worked out or not

[email protected] address doesn't exist. I sent it to [email protected] instead
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser 2adb3069b0e04-59e074abff9sor1183868e87.9 - gsmtp

Thanks, for the update. Don’t worry, if you’ve had issues with the reseller we will sort this out. You should hear back on Monday.

Edit: I saw your email and the team replied to you, but I told them the history and that you’ve ohmed it out and this is confirmed, so we are communicating directly to the distributor to handle this without further delay. Please cc us on any communication you have with them.