BIDTheGreat
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- Feb 19, 2026
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Hi. I just bought a pair of Neumann KH-120 mk ii yesterday.
I opened the box (which appeared factory sealed using masking tape), and later discovered the one of the two IEC Australian power leads had a badly damaged and torn open bag (the other IEC lead appears fine).
I then noticed that one of the three power prongs is bent right over flat so it's the same angle as the base of the power plug and I can see stress-break/damage to that prong. The other 2 prongs are fine. I then noticed that the little cable-tie-like-thing was NOT intact and NOT wrapped around the cable (the other OK power cable had the tie wrapped around it and twisted) ...
I then recalled the man at the store telling me that "We have only one left in stock. We only have that because it was bought by another customer but he later backed out" when I bought it (iI did not have it delivered, I picked it up).
Q1) Normally, does the Neumann KH-120 mkii IEC power cables sit at the top of the box with the foreign power cables and the user manuals when you first open the box? With mine, the foreign cables and manual were ATOP the speaker but the Australian IEC leads were at the bottom underneath the speakers.
This would be a crucial detail. I've tried EMail Neumann but I can't seem to find the EMail icon on their website.
Q2) Would you concur that the box has been opened, something damaged, and then re-sealed? For why would the IEC cable factory QC miss this, then Neumann QC miss this?
Q3) I am worried that the Neumann speakers themselves might be damaged, dropped or compromised. This is serious damage to the IEC lead, that would taken a lot of force, and also if someone is dodgy enough to damage the lead and re-pack the speakers and return them I have concerns that I can't trust the speakers as any little damage may degrade performance or lead to problems down the road. I can see any visible damage on the outside, though.
Perhaps I ought to return the whole system?
Q4) Might a authorized distributor have masking tape and be able to re-seal the box? The tape appears to have some Neumann or pattern on it and appears to be factory sealed ... but the evidence of the IEC lead says otherwise.
I did film the whole unboxing on a phone. Later (when this person gets back) I will try to post pics of the damage.
But it is several holes and tears in the plastic bag, and a big rip easily large enough to remove the whole power lead, and then the 90-degree bent-over metal prong where it would otherwise go into the wall. And the cable-tie-wire-part is not binding the cable and just loose in the bag.
This is my first expensive speaker. I hope this isn't going to turn into a bum-fight over consumer rights.
If the IEC cables are supposed to be on top, I'd say they were placed in the bottom to HIDE the damage by an unscrupulous person.
Are the cables normally packed in the top with the manuals, or is one of the IEC leads normally packed in the bottom?
I opened the box (which appeared factory sealed using masking tape), and later discovered the one of the two IEC Australian power leads had a badly damaged and torn open bag (the other IEC lead appears fine).
I then noticed that one of the three power prongs is bent right over flat so it's the same angle as the base of the power plug and I can see stress-break/damage to that prong. The other 2 prongs are fine. I then noticed that the little cable-tie-like-thing was NOT intact and NOT wrapped around the cable (the other OK power cable had the tie wrapped around it and twisted) ...
I then recalled the man at the store telling me that "We have only one left in stock. We only have that because it was bought by another customer but he later backed out" when I bought it (iI did not have it delivered, I picked it up).
Q1) Normally, does the Neumann KH-120 mkii IEC power cables sit at the top of the box with the foreign power cables and the user manuals when you first open the box? With mine, the foreign cables and manual were ATOP the speaker but the Australian IEC leads were at the bottom underneath the speakers.
This would be a crucial detail. I've tried EMail Neumann but I can't seem to find the EMail icon on their website.
Q2) Would you concur that the box has been opened, something damaged, and then re-sealed? For why would the IEC cable factory QC miss this, then Neumann QC miss this?
Q3) I am worried that the Neumann speakers themselves might be damaged, dropped or compromised. This is serious damage to the IEC lead, that would taken a lot of force, and also if someone is dodgy enough to damage the lead and re-pack the speakers and return them I have concerns that I can't trust the speakers as any little damage may degrade performance or lead to problems down the road. I can see any visible damage on the outside, though.
Perhaps I ought to return the whole system?
Q4) Might a authorized distributor have masking tape and be able to re-seal the box? The tape appears to have some Neumann or pattern on it and appears to be factory sealed ... but the evidence of the IEC lead says otherwise.
I did film the whole unboxing on a phone. Later (when this person gets back) I will try to post pics of the damage.
But it is several holes and tears in the plastic bag, and a big rip easily large enough to remove the whole power lead, and then the 90-degree bent-over metal prong where it would otherwise go into the wall. And the cable-tie-wire-part is not binding the cable and just loose in the bag.
This is my first expensive speaker. I hope this isn't going to turn into a bum-fight over consumer rights.
If the IEC cables are supposed to be on top, I'd say they were placed in the bottom to HIDE the damage by an unscrupulous person.
Are the cables normally packed in the top with the manuals, or is one of the IEC leads normally packed in the bottom?
