How many times do I say I don't do this? I am here as a service for membership and audiophiles. I am not here to go and chase manufacturers. I have gone out of my way and has the membership to get to the bottom of what these devices look like. It is remarkable that you ask for more.
You don't have to do any of those things - but it would make for stronger reviews. So by what I'm saying is not telling you to waste a lot of time. It's simple as emailing the manufactuer introducing yourself and either pasting your review or simply point out the negatives found and if they have any comments. If they refuse to get back to you then that's on them. If they come moaning about it in the review, then you can always point out that they did not respond. Think how much time did you spend defending yourself on this review and some other manufacturers who got pissed at you? It would have been easier, quicker, just to talk to them and shows your review in a stronger light.
You mean against the very manual I am reading in front of me?
Sure. According to the manufacturer there was no manual provided. The user could have printed out the product manual for the WRONG product - which is what the manufacturer is saying happened. Having said that, it looks like even the manufacturer doesn't know what product it is.
So the mind boggles!
And in absence of any documentation from John no matter how many times I have asked? Really? I was to damage this unit by draining it to zero by accident just because he may say so?
If he said so, it is up to you. If you drained it to zero then it would be on the manufacturer because it is his product and his reccomendation. I doubt you would be breaking the unit.
Yes. You should know what the product you are reviewing is and you would if you had contacted the manufacturer and he corrected a misconception. Edit: Though apparently you wouldn't even then due to his seeming lack of knowledge on his own product! I have no words....!
That he doesn't even label his devices?
No that's not your fault at all. That's poor practice on the manufacturers part - including that he himself doesn't know what the device he made was as you pointed out.
I have asked John repeatedly what power supply comes with it and he has refused to answer. So asking in advance would have done me no good.
I thought he made clear that it doesn't come with a power supply. But he should then recommend a competent power supply. If you asked him in advance should have him saying "oh that PS is no good. You must use this one. Here let me send it to you." If he doesn't do it, then it's on him when you test him with what you have on hand.
And his fingers are broken to provide that answer here and now?
Not at all. He should provide this information. However he likely won't because he either doesn't know or you've p*ssed him off.
And what about me? I am supposed to become stupid and not know after decades in this business that there was merit to this monstrosity of a build?
Of course not. Point out the flaws you see and I think you did that well though you went overboard (imo) on personal remarks.
I'm just saying Cover all bases - give the manufacturer an email, publish relevant responses. It's not hard. If you don't, you give the manufacturer the impression you are on a smear campaign and then have a lack of feedback from them. I'm not saying you are on a smear campaign just that it's not going to show you in a fair light if you ignore it.
I have a working unit. This is how the owner has been using it. And the documentation clearly says it should be used with the thing plugged in. And that the sound is the same either way.
I apologize I thought I was on the thread with the broken unit!
I repeat: if there was the worse time to come to the defense of yet another audio manufacturer, this is NOT it.
This IS the time. Treat them equally and respectfully. Let the facts sort them out.
You are making this whole thing worse for him, not better.
I'm not trying to make anything better or worse for him. I don't know this manufacturer and he doesn't seem too pleasant and his build quality leaves quite a bit to be desired. I would not buy a DAC from this company or even use one if somebody gave it to me for free.
So once again, think whose interest you are protecting.
I'm not protecting anybody's interest. I'm asking for
1. Better standards of respect and professionalism towards manufacturers of products that are being reviewed. Do not let third party manufacturers come and accuse the manufacturer's of all kinds of things. Do not let the manufacturer be called names. Don't tell the manufacturer they just need to quit or be derogatory. Unnecessary. Point out the flaws and the safety issues as you've done quite well.
- Also an aside, probably not a good idea to review a piece of gear with whom you've admitted that you've had a "history" because it makes people think of bias. But I don't really have a problem with it as long as it is done properly.
2. Contacting the manufacturer before the review - think five minute email. That way you cover your bases against criticism - you gave the manufacturer a chance to respond. I get that you don't want to do it for *reasons* but I mean - it's not that hard and makes for a stronger, fairer review.