Regarding the heat of the backplates. They do get warm to the touch yes. We did extensive test after the first batch as this did have potential heat autoshutdown happen for a few customers. Here the speakers would not be able to power on for one hour. This happens at 80 degrees Celsius, where the components are certified for max 105 degrees operation. The backplate is the only place, the speakers can get rid of their heat, they are a sealed design so that backplate is the heat sink of the speakers.
But we did find a problem with the first batch due to how the dampening material was placed in the production (was around the heat sink which is just an unfortunate production error). It was a super easy fix luckily where I made an easy instruction video on how to fix this in 5 min. Doing this took the temp down from around 68-74 degrees to 50-56. The speakers do not get hotter when playing louder. Only customers that had the speakers from the first batch, experienced these higher temperatures. And we do not see a higher failure rate on the modules from back then, in comparison to now. I actually do not think many did this fix, as the speakers still worked just fine for most, only a few cases where they went into autoshutdown.
There are a ton of misinformation out there regarding or products, or just rumors or maybe simple misunderstandings I don't know, but I sometimes read stuff that are simply not true about what we say, and our products. If someone is confused or need clarification about something, for god’s sake, just ask us. We are super active and many already know that we are a company that really tries to be as transparent as possible, also about mistakes, we do not have superpowers, we still make mistakes and learn from them. Sadly, one huge disadvantage of being so transparent is that issues tend to get overblown. The A500/A700 speakers themselves are working very well, there were a few smaller software problems where they would not register a signal at low volumes over XLR (is fixed) now, and of course this with the unnecessary higher heat output. But we have a very low failure rate on the modules themselves, also some had been so unlikely that two actually failed. The god part is that they are extremely easy to exchange, and should one break out of warranty, then it's also cheap to replace as we are not interested in earning money spare parts.
Where we do see software issues, is with the Platin hub, there are still there, and even though most customers are very happy with it, and do not experience issues, we do see that too many does. It's a product that brings so many features at such as low cost, so when Platin gets everything sorted out, it's an amazing value for sure. But the Platin hubs quality and feel sadly do not match the speakers. We have been working on a more premium solution that customers can bundle with them. We do also see customers using 3. party preamp as well, there are many options out there.
Regarding the next generation plateamps module. This is on the drawing board already, but using Hypex have never been the plan, I do not know why this is a rumor? We would be using digital amps instead of Class D like you also see with Lyngdorf amps. This would most likely still be another year before these are ready, but it would of course be something that current customers can upgrade too. Should they desire to do so, then there would be a trade in program for the old modules.
Please keep in mind that I'm rarely active in here, so if you have question, just email me instead