That issue happens when you use the old forum. My guess is the nerds at BS don't want the history of their promises to upgrade, fix or add features in a forum format where all the posts on a single topic are amalgamated. Example, people have been asking for years for the feature to play a song and auto delete it from the play-que it when it's over, to no avail. They would prefer that every post be new topic in the current format https://support1.bluesound.com/hc/en-us/community/topics/200546948-General-Discussions. IMO They don't seem to like interaction among users that exposes bugs, complaints and workarounds.The other issue is that when I try to access the Blusound forum I receive the warning "Potentially malicious software ..."on both Firefox and Chrome. Any idea what that may be?
That said, next to Roon it is only really contiually curated and diverse user interface and in the link above there is a lot of good and helpful information.