livinon2wheels
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- Joined
- May 3, 2024
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In many ways the AHB2 was a tempting choice when I started buying amps to rebuild what I had before the house fire last year. But I got the idea that it was just too much money for the performance. Not saying its not worth it in the long run, it in fact may well be. Im in a position of too few dollars chasing too many pieces of gear to buy to get back the same level of functionality I had before the fire. The value per dollar spent just wasn't there for me. I may live to rue the day I bought NC500 power amps from VTV but so far so good and Warren is great to work with. Hypex did a great job designing a black box with gain. Easily they are audibly the most transparent and effortless sounding amplifiers I have ever owned. No discernible coloration. Bravo Hypex. If they live a long time with no trouble, that will be the confirmation of a choice well made. Sadly when we buy new gear we have no clue what the reliability index is going to be partly due to the fact it is new and has no established track record. That only comes with time and then it is no longer new. Its a harsh reality that buying new means you end up being a beta tester. 
Read the story below.
Sadly I jumped into the Emotiva waters last fall and the MR1L I purchased from them is now back in their hands. The initial purchase was a factory refurbished unit. I have always had good luck with factory refurbs due to the fact they fixed (supposedly) what was wrong and recertified the unit as healthy. I did that with my last processor receiver from Yamaha. That decision was a sound one that played out well. Not so much for the Emo. My unit had taken to breaking into screeching oscillation at a high level no matter the gain setting, threatening the life of the tweeters, as well getting very loud pops thru the speakers when changing sources, or when a new clip started playing on youtube or other video source. Those pops were loud enough even when the receiver was set to very low playback levels that I feared for the life of the tweeters. Not only did their so called service department fail to find the issues when they finally allowed me to return it, at my expense,( roughly $180 bucks plus a 90 minute round trip drive to the local UPS store) to send it back. But then after expressly instructing you NOT to send accessories like remotes and the like which I could have easily done with the original shipment, their service manager Mike calls me up yesterday and tells me when I told him I did not want the receiver back unless he could guarantee I would not have those issues again that there was no way he would promise those issues would not show up again. I told him I wanted a full refund and he would not do that, the best he could offer was full store credit for the unit minus $30 for the accessories I did not return. I had followed their instructions and my reward for doing so was to have to make yet another trip to the UPS store and waste another 90 minutes or have my store credit dinged $30. I sent him an email telling him he should be ashamed of himself for requiring that when I had followed instructions explicitly. I told go ahead and ding me $30 my time and trouble is worth more than that. What I didn't tell him was that the customer service experience with them was a nightmare and that the idea of buying another processor like the one I had was a complete impossibility and further I will pass this story on at ever forum I am a member of. Those people couldnt find their ass with both hands a map. Rant over. They got me for 1200 plus 180 for shipping and a lot of wasted time writing emails. I would have been better off keeping it and selling for parts. God help the poor soul who ends up getting my refurbed unit.
Read the story below.Sadly I jumped into the Emotiva waters last fall and the MR1L I purchased from them is now back in their hands. The initial purchase was a factory refurbished unit. I have always had good luck with factory refurbs due to the fact they fixed (supposedly) what was wrong and recertified the unit as healthy. I did that with my last processor receiver from Yamaha. That decision was a sound one that played out well. Not so much for the Emo. My unit had taken to breaking into screeching oscillation at a high level no matter the gain setting, threatening the life of the tweeters, as well getting very loud pops thru the speakers when changing sources, or when a new clip started playing on youtube or other video source. Those pops were loud enough even when the receiver was set to very low playback levels that I feared for the life of the tweeters. Not only did their so called service department fail to find the issues when they finally allowed me to return it, at my expense,( roughly $180 bucks plus a 90 minute round trip drive to the local UPS store) to send it back. But then after expressly instructing you NOT to send accessories like remotes and the like which I could have easily done with the original shipment, their service manager Mike calls me up yesterday and tells me when I told him I did not want the receiver back unless he could guarantee I would not have those issues again that there was no way he would promise those issues would not show up again. I told him I wanted a full refund and he would not do that, the best he could offer was full store credit for the unit minus $30 for the accessories I did not return. I had followed their instructions and my reward for doing so was to have to make yet another trip to the UPS store and waste another 90 minutes or have my store credit dinged $30. I sent him an email telling him he should be ashamed of himself for requiring that when I had followed instructions explicitly. I told go ahead and ding me $30 my time and trouble is worth more than that. What I didn't tell him was that the customer service experience with them was a nightmare and that the idea of buying another processor like the one I had was a complete impossibility and further I will pass this story on at ever forum I am a member of. Those people couldnt find their ass with both hands a map. Rant over. They got me for 1200 plus 180 for shipping and a lot of wasted time writing emails. I would have been better off keeping it and selling for parts. God help the poor soul who ends up getting my refurbed unit.
