In this case if it's PA7 it may be worth it for us to investigate the issue and we can pay for the shipping both directions. Or your friend doesn't want that unit anymore we can straight up buy that unit from your friend that should work too.
I think this information needs to be published in Topping website and/or product pages.
I'll ask for the Amazon situation and come back for another reply. As far as I know there are two types of stores on Amazon.
Good deal, I will forward the conversation to owner. I think he was looking to try a local repair shop in Atlanta about 2-3 weeks back but I don’t know for sure.
On Amazon, those that shows 'fulfillment by Amazon' are preferred. But still local resellers are recommended.
Starting on which date? Is there a serial number threshold or some other way of knowing if a used unit is part of the bad batch?
Possibly - but I don't understand how people expect to buy from a reseller based in China who doesn't have any local support facilities, and expect to get the same service as if they buy from a local reseller.@JohnYang1997 part of the issue for Americanized and Euro people is they blame the manufacturer for not keeping their accounts in-line. The manufacturer is the source. For the manufacturer to blame game appears shady. I'm just telling you how it appears to some people.
Well, not everyone lives in EU, US or Australia. For many people importing from china is the only viable option.
The problem in the USA is that Amazon features SHENZHENAUDIO as the primary seller when we search for TOPPING products.
That may be true in some cases. But from my experience, the prices for SHENZHENAUDIO, APOS, and HiFi college are generally exactly the same. But take a guess which of those three is used by Amazon when I click "Add to Cart" from the TOPPING product page.
I really have to concentrate when buying via Amazon. I think they could make the source a great deal clearer. Sometimes I would rather pay the higher price for more local distribution and support, but Amazon seems to make that the least favoured option; all other choices requiring many clicks.
Agree, but trying to offload the responsibility on the customer for buying from the wrong source, as @JohnYang1997 is trying to do, in cases of design flaws, doesn't feel right at all.
You seriously overestimate the level of control manufacturers have over Amazon's dubious business practices. And this is on the benign end of the scale - like one recent example:
Most of the stuff is made in China, and normally you would expect local services... or al least in US.
Seller needs to publish this clearly, and then it would be interesting the results.
Not everyone knows the full picture before buying unless it is clearly said on product or sales post.
Note that the Seller here isn't Topping. I'd put the blame on Amazon as they're in a position to enforce minimum service levels for sellers using their service, to draw attention to the difference you're likely to receive between local and international sellers, or otherwise help buyers to pick a seller with friendly warranty terms. Instead they deny responsibility (legally correct - caveat emptor) and do their best to obscure the differences between sellers. eBay at least let you list only sellers in your country or region, even if there are problems with transient companies with fake addresses.
The manufacture sets the terms for their authorized distributors.
Even paying attention, how is the average consumer (who has not read in detail on ASR) even supposed to know that the primary vendor presented by Amazon in USA is the wrong choice? That if their purchase is fulfilled by SHENZHENAUDIO, they will have to return to China; but if their purchase is fulfilled by Apos, they can get it fixed in USA — even though both have the product shipped from China?
You are correct. I'm not sure that the average consumer is fully aware of the choices Amazon is offering them. However, a useful heuristic is that the cheapest offer (and perhaps the first offering) does NOT have local support and is a direct import. A second heuristic is the delay on delivery - if it's a few weeks, it's probably in a container on a ship.
