• Welcome to ASR. There are many reviews of audio hardware and expert members to help answer your questions. Click here to have your audio equipment measured for free!

AsciLab @ Purité Audio

Luvchampagne said:
Clause 3.1 is regarding acceptance of the order. Appears that was done.
However, Clause 4.3 is explicit
4.3 The Seller shall not be liable to anyone for withdrawing any goods from the website or forrefusing to process an order.
So, whether Seller is obligated or not, it comes down to damages. Seller is not liable.
Very clear.
Difficult buyer. Seller thinks it's not worth it. Seller cancels order. Buyer is SOL.
Moral of the story - don't be a difficult Buyer.
Click to expand...
But I didn't sign up for any of that. The deal wasn't done on his website!
 
I feel there are some lessons to be learned here, and, hopefully, as Matt mentioned, there is still a resolution to be had.
 
Grimoire, it might be helpful to clarify what Keith agreed to. It appears your expectation is to be provided with a complete unpacking and installation service. This is quite different from "room of choice" delivery, which is a somewhat vague term that's often subject to service delivery limitations

As Keith doesn't directly offer either of those services, but relies on delivery service partners to fulfil them, his obligation to (whatever) the agreement is subject to the terms of the service partners, which may include longer delivery times, or service unavailability. It appears the latter is the case here since Keith hasn't found any couriers to offer the agreed delivery, in which case the right cause of action is to offer a refund, as he's now unable to meet the terms of the agreement.

Realistically, your options are to either accept the refund if you're particular about the kind of delivery, or maintain the order and accept that your required delivery preference can't be offered as a complimentary service/organised by Keith.

In any case, I think your expectation are not fully realistic. I don't think you're due any damages if Keith can't fulfil the specific delivery type because, again, it's expected that this is subject to actual availability of the service. Moreover, it was a complimentary service related to the delivery mode of the good, vs an actual paid service or condition related to the good itself or the performance of its function, so there's no direct loss on your path beyond the forgone purchase. Whatever additional preparation you had made (streamers, speakers stands etc) and costs incurred as a result, is unrelated to the agreement.

Overall, the likely expectations of the contract here (as it's unlikely you had an elaborate contract with sufficient terms to cover instances like this) is that Keith is obliged to deliver the goods according to the terms agreed, or provide a refund if unable to, up to/including the value of goods and services paid for, accounting for any promotional offers.
 
Smarrtee04 said:
Grimoire, it might be helpful to clarify what Keith agreed to. It appears your expectation is to be provided with a complete unpacking and installation service. This is quite different from "room of choice" delivery, which is a somewhat vague term that's often subject to service delivery limitations

As Keith doesn't directly offer either of those services, but relies on delivery service partners to fulfil them, his obligation to (whatever) the agreement is subject to the terms of the service partners, which may include longer delivery times, or service unavailability. It appears the latter is the case here since Keith hasn't found any couriers to offer the agreed delivery, in which case the right cause of action is to offer a refund, as he's now unable to meet the terms of the agreement.

Realistically, your options are to either accept the refund if you're particular about the kind of delivery, or maintain the order and accept that your required delivery preference can't be offered as a complimentary service/organised by Keith.

In any case, I think your expectation are not fully realistic. I don't think you're due any damages if Keith can't fulfil the specific delivery type because, again, it's expected that this is subject to actual availability of the service. Moreover, it was a complimentary service related to the delivery mode of the good, vs an actual paid service or condition related to the good itself or the performance of its function, so there's no direct loss on your path beyond the forgone purchase. Whatever additional preparation you had made (streamers, speakers stands etc) and costs incurred as a result, is unrelated to the agreement.

Overall, the likely expectations of the contract here (as it's unlikely you had an elaborate contract with sufficient terms to cover instances like this) is that Keith is obliged to deliver the goods according to the terms agreed, or provide a refund if unable to, up to/including the value of goods and services paid for, accounting for any promotional offers.
Click to expand...
Keith agreed to room of choice. At no point have I claimed that unpacking or installation were included. That can only have come from your own imagination or Keith's earlier deflection. I suggest that you stop speculating via chatbots and instead read what I have actually written. And the actual law. I would thank you for your concern for my situation if you had shown anything approaching it.
 
Grimoire said:
Keith agreed to room of choice. At no point have I claimed that unpacking or installation were included. That can only have come from your own imagination or Keith's earlier deflection. I suggest that you stop speculating via chatbots and instead read what I have actually written. And the actual law. I would thank you for your concern for my situation if you had shown anything approaching it.
Click to expand...
I would take the refund and run.
The whole hi-fi experience is meant to make you happy for a while, that's its worth.

At higher price points usually local dealers let you test, they help with stuff, send for collect and repair, etc. (depending how loyal of a client you are) .
But that comes with the price, tight margins would not allow that and I admit that as we're spoiled about it, we except the same for any price point.
A deal is a deal of course and when things go south the one who breaks it, pays for it.

You're already super unhappy about the transaction, are you sure you want to keep going? And what if a problem occurs down the road?
It's not like speakers are immortal, all shorts of problems may occur. And a broken relationship won't help with that.
 
It is unfortunate and the first time in my twenty years of business that I have had to cancel an order.
Keith
 
So now @Grimoire is pretty much locked out of being able to buy an AsciLab speaker, now that the only U.K. dealer doesn't want to deliver to him.

What loudspeakers are you going for now, Grimoire?
 
The delivery is not the issue, that had been arranged as per Peter’s request.
Keith
 
Wwe, ( Purité Audio ) have stock and available for evaluation, AsciLabs
A6B, S6B, C8C and the F6Bs, awaiting C6B.
I still intend to make the A6B/S6B and write up any thoughts.
Below C8C and SB6 with GGNTKT M3 behind.
IMG_0300.jpeg
 
It’s just the standard and thus cheapest matt black, you can have any RAL colour you like of course but there is a surcharge.
Hoping to have Roland’s M1’s reviewed by Phil ward soon.
ggntkt.de

Model M1 - Active loudspeaker for immersive sound experiences.

Model M1 is a compact and digital 2.5-way active loudspeaker, equipped with waveguide, cardioid bass and FIR filters. Listen for yourself →
ggntkt.de ggntkt.de
Although still waiting for the publication of his AsciLab A6B review.
Keith
 
Purité Audio said:
It’s just the standard and thus cheapest matt black, you can have any RAL colour you like of course but there is a surcharge.
Hoping to have Roland’s M1’s reviewed by Phil ward soon.
ggntkt.de

Model M1 - Active loudspeaker for immersive sound experiences.

Model M1 is a compact and digital 2.5-way active loudspeaker, equipped with waveguide, cardioid bass and FIR filters. Listen for yourself →
ggntkt.de ggntkt.de
Although still waiting for the publication of his AsciLab A6B review.
Keith
Click to expand...

They look better than I thought from their website. Good to know.
 
How does the A6b compare to the S6b? Is the purifi tweeter and larger passive radiator enough to justify the difference?
 
Mario, that is next on my ‘things to do’ list.
Keith
 
You must log in or register to reply here.

Similar threads

amirm
  • Poll Poll
Ascilab C8C Active Speaker Review
34 35 36
Replies
712
Views
87K
7un5
7
amirm
  • Locked
New Collaboration with Ascilab!
19 20 21
Replies
410
Views
72K
amirm
amirm
Purité Audio
AsciLAB A6B @ Purité Audio
3 4 5
Replies
90
Views
10K
Purité Audio
Purité Audio
thewas
Nothing and KEF Announce Strategic Audio Partnership
2
Replies
21
Views
4K
thewas
thewas
totti1965
Audio First Designs Cadentia 3
2 3
Replies
42
Views
11K
Soniclife
Soniclife
Back
Top Bottom