AsciLab @ Purité Audio

[Salt]

Once there was the promise " wherever you are" around the world, we will deliver. Announced by a warehouse in London.
Times are a changing.

 

[goat76]

If I asked a very prestigious speaker company when I got 100lbs speakers, they would have laughed at me and told me to take care of it myself. If one wants white glove delivery, they should understand they can't get it included for free with speakers like Ascilab, I think that a silly expectation, sorry. I remember when I replaced my last Sony CRT TV (200lbs+), even I (done weights all my life, 6'2 and 220lbs with low bodyfat), I hired 2 guys to help me.

As I've understood all this:
@Grimoire ordered the speakers a few months ago. Still, before doing so, he was promised home delivery (free or not) with a firm that would unbox and lift, and place the speakers in the listening room, as he is physically limited in doing so himself.

Fast forward, and the speakers finally arrive, but nothing happens for over a week. The dealer has not prepared anything and has not even tried to find a working solution to what was promised, even though he had months to prepare for it. It has now already been 10 days since Purité Audio got the delivery of Grimoires speakers, and he still has to wait 18 more days before they will be delivered to him.

Tell me, who wouldn't be frustrated to wait 28 days for delivery?

 

[Paul7777x]

As I've understood all this:
@Grimoire ordered the speakers a few months ago. Still, before doing so, he was promised home delivery (free or not) with a firm that would unbox and lift, and place the speakers in the listening room, as he is physically limited in doing so himself.

Fast forward, and the speakers finally arrive, but nothing happens for over a week. The dealer has not prepared anything and has not even tried to find a working solution to what was promised, even though he had months to prepare for it. It has now already been 10 days since Purité Audio got the delivery of Grimoires speakers, and he still has to wait 18 more days before they will be delivered to him.

Tell me, who wouldn't be frustrated to wait 28 days for delivery?

I agree. If that was the agreement then Purite has seriously fallen down.

If it has turned out to be more difficult than expected for him that’s just tough.

An agreement is just that and needs to be honoured. Regardless if it is more difficult or expensive than the retailer thought.

Id be quite livid were I the customer.

 

[Paul7777x]

Keith

Just my 2 cents from a salesman with 35 + years experience

I highly encourage you to return the money to Grimoire and cancel his order. The attitude and arrogance of this psycho customer will only lead to more trouble down the line. The package will be damaged, the transport company dropped it, tweeter will not work properly, you name it

As you very well know sometimes is just better to say " thank you but no thank you"

We do enjoy the whole drama though

View attachment 516482

Th

Keith

Just my 2 cents from a salesman with 35 + years experience

I highly encourage you to return the money to Grimoire and cancel his order. The attitude and arrogance of this psycho customer will only lead to more trouble down the line. The package will be damaged, the transport company dropped it, tweeter will not work properly, you name it

As you very well know sometimes is just better to say " thank you but no thank you"

We do enjoy the whole drama though

View attachment 516482

The customer may well be behaving a bit shoddily, but if the agreement is there to see, he has a right to it being implemented. And promptly.

 

[pablolie]

As I've understood all this:
@Grimoire ordered the speakers a few months ago. Still, before doing so, he was promised home delivery (free or not) with a firm that would unbox and lift, and place the speakers in the listening room, as he is physically limited in doing so himself.

Fast forward, and the speakers finally arrive, but nothing happens for over a week. The dealer has not prepared anything and has not even tried to find a working solution to what was promised, even though he had months to prepare for it. It has now already been 10 days since Purité Audio got the delivery of Grimoires speakers, and he still has to wait 18 more days before they will be delivered to him.

Tell me, who wouldn't be frustrated to wait 28 days for delivery?

Not up for me to say, but we have heard left and right for months that ever getting these speakers these days is a bit of a miracle. All in all this seems a very lucky customer from a delivery schedule point of view.

I have zero skin in this game. But if someone needs help, it's not that hard to get it yourself these days. My mother needs regular help, and she has a trusted person we can rely on to help her. She can not stand strangers, so having an established relationship is a big help. I myself hate every time a stranger enters my place.

 

[Everett T]

1st world problems It's frustrating for the dealer and the consumer and since there isn't anything nefarious going on, delivery times will only get better as things settle in.

 

[Rick63]

psycho customer

I've got no dog in this fight, but name calling is not cool. If things are as they appear by the most recent posts, I'd be as angry as @Grimoire is.

We do enjoy the whole drama though

Speak for yourself. I don't. And in my opinion there's been quite a bit of it here lately.

 

[Scrutable]

I understand being anxious about an expensive purchase and a misunderstanding about terms, but how about a phone call?

I am not taking sides except the side of civility, but this whole issue should have been taken off line to a 1-1 medium from the initial confusion about the arrival at Purite of the single C8C. The thread is now just an escalating public argument between an irate customer and a distributor instead of a beneficial source of information about the speakers from a company that handles a lot of high end gear and is knowledgable.

I had issues with delivery for my C8Cs also, not due to any problem with the distributor. Rather, as someone alluded above, these speakers are new and rare, difficult to get, and have to be shipped from Korea. AsciLab is a newish company and they are perennially behind schedule due to the demand for their products. Everyone involved is aware of this and some slack needs to be given IMO.

I would also suggest that problems will not end with delivery if someone can't make allowances for unpacking two hefty 30 kg boxes, moving the speakers into position, and putting them on stands. Why not retain someone to shepherd this whole process? The boxes are formidable and comparable to, say, a microwave oven.

 

[Biagiod]

I've got no dog in this fight, but name calling is not cool. If things are as they appear by the most recent posts, I'd be as angry as @Grimoire is.



Speak for yourself. I don't. And in my opinion there's been quite a bit of it here lately.

Sorry for name calling as you are implying. My post was actually deleted by moderator and I do totally agree with him.

Obviously I do speak for myself.... who else shall I speak for? Like you are speaking for yrself claiming there has been too much drama here.

Only difference I do enjoy reading of little huge dramas as it gives me a clear picture of what is out there and I simply smile.


"it is a difficult world out there" and we do all contribute

 

[Grimoire]

I've received this email from Keith:

Peter, I have decided to cancel your C8C order, despite trying I just do not feel confident this particular transaction will ever end in a satisfactory fashion.
Please send your bank details for the refund.
Keith
Sent from my iPad

Apart from the fact that he has no legal right to cancel a contract unilaterally, and that it is his failure to meet the terms of that contract that means that this "will never end in a satisfactory fashion", he stands to make a lot more money that way as I paid the pre-order price of £4.5k, and now the price is £500 more plus the fact that there are probably others who would pay even more to get there hands on them immediately, especially after Amir's review.

He should be offering me at least £5k to buy me out of this contract. That would go some way to compensate me for what I have paid for speaker stands, streamer, UMIK-1, cables etc etc (as detailed above) and all the stress and sleepless nights, not to mention loss of facility.

I'm not looking to make a profit here, just to get somewhere near breaking even financially. And I'd much prefer him to honour the contract so that I can have the speakers that I want so much.

He broke the contract, therefore he should cough up, not make even more profit!

 

[Matt_Holland]

I've received this email from Keith:

Peter, I have decided to cancel your C8C order, despite trying I just do not feel confident this particular transaction will ever end in a satisfactory fashion.
Please send your bank details for the refund.
Keith
Sent from my iPad

Apart from the fact that he has no legal right to cancel a contract unilaterally, and that it is his failure to meet the terms of that contract that means that this "will never end in a satisfactory fashion", he stands to make a lot more money that way as I paid the pre-order price of £4.5k, and now the price is £500 more plus the fact that there are probably others who would pay even more to get there hands on them immediately, especially after Amir's review.

He should be offering me at least £5k to buy me out of this contract. That would go some way to compensate me for what I have paid for speaker stands, streamer, UMIK-1, cables etc etc (as detailed above) and all the stress and sleepless nights, not to mention loss of facility.

I'm not looking to make a profit here, just to get somewhere near breaking even financially. And I'd much prefer him to honour the contract so that I can have the speakers that I want so much.

He broke the contract, therefore he should cough up, not make even more profit!

oh dear.

Are you definitely in contract?

 

[Grimoire]

oh dear.

Are you definitely in contract?

Of course.

 

[AudioJester]

Oh no!
I thought delivery had been worked out, all be it a several week delay?

Always 2 sides to a story, but hope you guys can work it out - should not be this difficult

 

[Matt_Holland]

Of course.

Do Keith’s terms state that a contract is formed before dispatch?

 

[Grimoire]

Do Keith’s terms state that a contract is formed before dispatch?

Under UK law he offered, after negotiation, to provide specified goods and services. I accepted that offer by paying him and he accepted that payment. A contract was formed at that point. And he can't wriggle out of that by claiming literally months later that it was an obvious mistake or something.

I call that a contract, and so would any judge.

 

[Rick63]

Under UK law he offered, after negotiation, to provide specified goods and services. I accepted that offer by paying him and he accepted that payment. A contract was formed at that point. And he can't wriggle out of that by claiming literally months later that it was an obvious mistake or something.

I call that a contract, and so would any judge.

You have everything in emails, correct?

If so, I'd take them to court if they don't get your speakers to you promptly, and exactly as stated in the contract they negotiated with you.

Some folks here have said you had overly high delivery requests, but the facts are that it was due to your physical limitations which is understandable, and it also appears that @Purité Audio agreed to those terms. Therefore in my humble opinion you are 100% in the right here. And if I read correctly, @Purité Audio hired some handyman to carry them up and sit them on your stands, and then he took the day off? Ridiculous and unprofessional. Some companies still care about customer satisfaction.

Do the right thing @Purité Audio !!

 

[Matt_Holland]

Under UK law he offered, after negotiation, to provide specified goods and services. I accepted that offer by paying him and he accepted that payment. A contract was formed at that point. And he can't wriggle out of that by claiming literally months later that it was an obvious mistake or something.

I call that a contract, and so would any judge.

The contract is made by you accepting Keith’s Terms and Conditions

Clauses 3.1 and 4.3 appear to support Keith’s right to cancel your order.

There are two sides to every story, and I hope a fair outcome is reached.

 

[Grimoire]

Keith never at any point presented me with any terms and conditions other than those of our emails. So that's wrong, full stop.

To be clear, it was all done by email after it started by DM here on ASR.

 

[Luvchampagne]

Clause 3.1 is regarding acceptance of the order. Appears that was done.
However, Clause 4.3 is explicit
4.3 The Seller shall not be liable to anyone for withdrawing any goods from the website or forrefusing to process an order.
So, whether Seller is obligated or not, it comes down to damages. Seller is not liable.
Very clear.
Difficult buyer. Seller thinks it's not worth it. Seller cancels order. Buyer is SOL.
Moral of the story - don't be a difficult Buyer.

 

[Rick63]

The contract is made by you accepting Keith’s Terms and Conditions

Clauses 3.1 and 4.3 appear to support Keith’s right to cancel your order.

There are two sides to every story, and I hope a fair outcome is reached.

Well that's too bad and I feel for @Grimoire.


And IMO, getting angry because a company didn't fulfill their promises doesn't make him a difficult customer. Instead, it tells me that @Purité Audio is not a company I'd wish to deal with.

With that, I'm out of this thread.

Best of luck to you @Grimoire.