That is not what Dave said. he only expressed that he wished the person had contacted him first regarding the issue. Here is the quote....
".....I have zero hard feelings as to you sending them in to Amir, but I do wish you would have contacted us first. That stated, we do not mess around here and we take both measurements and feedback very seriously and as such, we are already deep into working on this. The Luna and Duo will be better speakers because of you, as will our production line testing procedures. "
http://forum.ascendacoustics.com/showthread.php?6574-Which-center-Luna-S2-or-Horizon/page12
On that note, I do look forward to further responses from Dave to see what he says and does about this.
Fair enough, I just don't see it meaning anything else.
"but I do wish you would have contacted us first."
The way I see it, if PGD would have contacted AA first, Dave would have:
1. Tested the speakers on his own gear that doesn't show a problem(supposedly)
2. PGD would have had to pay a lot for shipping
3. There would still be no answers as to bad performance
4. Many other users would still be messing with DSP and chaising their tails trying to fix a problem that can't really be fixed.
5. AA probably wouldn't have sent the speaker out for testing because they have enough faith in their testing to brag about it.
As someone who has spent thousands of hours finding and fixing problems in audio systems I can tell you, finding the source of the problem and not just a symptom is eveything!
I just don't see a scenario in which PGD contacts AA first and things work out better for the consumer.
I wish AA and Dave all the best to get things worked out but this whole issue very troublesome. It's up to Dave and AA forum users to not blame ASR, Amir, and especially their own customers for their own bad design and what I believe to be dishonest marketing.
MANY people are willing to buy and listen to bad sounding audio gear that has tons of flaws, however AA doesn't market their products to those people and they market these as "reference".