I got USPS as carrier. I dropped off in the post office.
Here is their policy:. http://help.apos.audio/en/articles/3076135-apos-audio-45-day-return-policy
Thanks for the info. Who pays for the return? Do they provide the shipping label?
I got USPS as carrier. I dropped off in the post office.
Here is their policy:. http://help.apos.audio/en/articles/3076135-apos-audio-45-day-return-policy
I think them drops might be a Roon issues as it happens with other dacs,had to set the computer to not sleep and that resolved the issues for me with the Gustard X16.
Lot may have changed since this message. Apos has horrible customer support and return policy. An item died in a week, asked an RMA, I paid the shipping to send it back to Apos, they asked me to pay the shipping to send the replacement item. When I asked them to treat the item as return and said I did not want the item because it failed in a week, Ren replied that I requested the RMA 15th day and the return was subject to %20 restocking fee. The RMA request was 15 days. 1 day after the 14 days of return request policy. The website says 45 days return policy. These guys are joke. I wouldn't buy anything from Apos anymore and I wouldn't recommend to anyone either. Buy it from Amazon for no-hassle return policy. The customer support is sooo slow to write back. I DON'T TRUST APOS AT ALL.You can trust Apos, here is their return policy: http://help.apos.audio/en/articles/3076135-apos-audio-30-day-return-policy
They are somewhat active on the forums here as well. (at least, they are watching threads for products they sell)
I have no experience doing returns with them, but their communication is top notch and I have no reason to doubt their policies.
I would definitely buy from Apos, as I'd much rather support them than Amazon as well.
From what I can tell, Apos is just as US subsidiary of Shenzhen Audio, which is who I normally purchase from anyway.
Even when ordering from Apos, my DAC shipped from Shenzhen Audio in China anyway lol, but it did so with 2 day worldwide DHL!
Shenzhen Audio has been a dream to deal with, and they even have an active Discord server (probably an expired link, you can ask me or them for a new link) for their customers to chat in that has both English and Chinese customer service!!!!
Also keep in mind that on Amazon, you're often dealing with third party sellers for this kind of stuff, though they try their best to keep their high ratings so you probably won't have issues with either company. Just make sure you keep all packaging and materials and return it in the same condition you received it and you'll be fine.
Here's the thing certain items sent back to Amazon are now inspected and tested,not just thrown into a big box anymore,Apos started testing and inspecting way before Amazon, here's the thing make sure you want what you order and read the return policy before you click buy.Lot may have changed since this message. Apos has horrible customer support and return policy. An item died in a week, asked an RMA, I paid the shipping to send it back to Apos, they asked me to pay the shipping to send the replacement item. When I asked them to treat the item as return and said I did not want the item because it failed in a week, Ren replied that I requested the RMA 15th day and the return was subject to %20 restocking fee. The RMA request was 15 days. 1 day after the 14 days of return request policy. The website says 45 days return policy. These guys are joke. I wouldn't buy anything from Apos anymore and I wouldn't recommend to anyone either. Buy it from Amazon for no-hassle return policy. The customer support is sooo slow to write back. I DON'T TRUST APOS AT ALL.
That doesn't justify at all being asked to pay 2 way shipping for a failed item in a week. Policy comparison to Amazon shows why Amazon is the biggest retailer. Well deserved. I don't work for Amazon, I just try to point unfair business practice by Apos. Customer support quality shows the real face of a company. Without proper customer support, every company will face to need a bailout like GM had, without bailout, company will eventually fail.Here's the thing certain items sent back to Amazon are now inspected and tested,not just thrown into a big box anymore,Apos started testing and inspecting way before Amazon, here's the thing make sure you want what you order and read the return policy before you click buy.
But you said you waited 15 days,If and when I receive an Item I don't wait 15 days to return it,not saying your item didn't fail before the 15th day,just saying these vendors ain't playing try and buy anymore,these aren't big operations,one major online retailer is working out of his home that I order from and pickup from if I need it yesterday. it's not fair to him to return items just try out,not saying that's what you're doing,last but not least I never had a problem with Apos on a return or recall.That doesn't justify at all being asked to pay 2 way shipping for a failed item in a week. Policy comparison to Amazon shows why Amazon is the biggest retailer. Well deserved. I don't work for Amazon, I just try to point unfair business practice by Apos. Customer support quality shows the real face of a company. Without proper customer support, every company will face to need a bailout like GM had, without bailout, company will eventually fail.
I agree with you, but the item didn't come defective, it died in a week. I sent an RMA request email to [email protected] and was not delivered because the email address was wrong. I forwarded the same email to the same address again and I got undeliverable message again. Each message took 2 to 3 days to send a failure message back. I know it's my mistake but I was in good faith. No one asked when I sent the first RMA request. Ren just went directly to the restocking fee conversation.But you said you waited 15 days,If and when I receive an Item I don't wait 15 days to return it,not saying your item didn't fail before the 15th day,just saying these vendors ain't playing try and buy anymore,these aren't big operations,one major online retailer is working out of his home that I order from and pickup from if I need it yesterday. it's not fair to him to return items just try out,not saying that's what you're doing,last but not least I never had a problem with Apos on a return or recall.
Do you know Apos Audio is the same Shenzen Audio? Everything purchased from Apos Audio is shipped from Shenzen Audio directly.I agree with you, but the item didn't come defective, it died in a week. I sent an RMA request email to [email protected] and was not delivered because the email address was wrong. I forwarded the same email to the same address again and I got undeliverable message again. Each message took 2 to 3 days to send a failure message back. I know it's my mistake but I was in good faith. No one asked when I sent the first RMA request. Ren just went directly to the restocking fee conversation.
I also asked them if I could request return instead of replacement, no one mentioned anything about and I was ignored.
Failure wasn't my fault and I shouldn't have paid shipping for a failed item in 7 days.
The amount is not much but it is the fair business practice that I was expecting. I was in good faith and at the end I got punished. Do they expect me to buy another product from them?
Customer service shows the reliability of any company. I am a seller too. I sell computers and related products. I never punish my customer for a mistake. I try to provide excellent customer service and reliable items with no hassle warranty.
I was awarded "The Best Computer Consultant of the Los Angeles 2021". I do provide excellent service, I expect to receive excellent service. That should be the ethics of every business. I have a small business and it is hard to survive in the same market with the giant retailers.
The best way to survive in this market is to provide excellent after sales support and to be fair.
I was thinking to order the Gustard x26 pro and FIIO M17 from Apos, instead I will order them from Amazon because of no hassle return in 60 or 90 days depends on the month of the year. Who can beat it?
I bought Denafrips R2R DAC directly from Vinshine Audio and Topping A90 from Shenzen Audio. Both are working fine, no issues.
Apos Audio shipped the replacement item. I will sell it. If anyone is interested to buy at my cost including shipping from California pm me.
I didn't know that Shenzen Audio and Apos Audio were the same company. Damn! I should have been easy on them.Do you know Apos Audio is the same Shenzen Audio? Everything purchased from Apos Audio is shipped from Shenzen Audio directly.
I always used the chat feature to communicate with Apos and they've always gotten back to me.I agree with you, but the item didn't come defective, it died in a week. I sent an RMA request email to [email protected] and was not delivered because the email address was wrong. I forwarded the same email to the same address again and I got undeliverable message again. Each message took 2 to 3 days to send a failure message back. I know it's my mistake but I was in good faith. No one asked when I sent the first RMA request. Ren just went directly to the restocking fee conversation.
I also asked them if I could request return instead of replacement, no one mentioned anything about and I was ignored.
Failure wasn't my fault and I shouldn't have paid shipping for a failed item in 7 days.
The amount is not much but it is the fair business practice that I was expecting. I was in good faith and at the end I got punished. Do they expect me to buy another product from them?
Customer service shows the reliability of any company. I am a seller too. I sell computers and related products. I never punish my customer for a mistake. I try to provide excellent customer service and reliable items with no hassle warranty.
I was awarded "The Best Computer Consultant of the Los Angeles 2021". I do provide excellent service, I expect to receive excellent service. That should be the ethics of every business. I have a small business and it is hard to survive in the same market with the giant retailers.
The best way to survive in this market is to provide excellent after sales support and to be fair.
I was thinking to order the Gustard x26 pro and FIIO M17 from Apos, instead I will order them from Amazon because of no hassle return in 60 or 90 days depends on the month of the year. Who can beat it?
I bought Denafrips R2R DAC directly from Vinshine Audio and Topping A90 from Shenzen Audio. Both are working fine, no issues.
Apos Audio shipped the replacement item. I will sell it. If anyone is interested to buy at my cost including shipping from California pm me.
I live in PST timezone and I always communicate with Ren and I get replies in 2 to 3 days. That frustrated me.APOS chat feature is the best way to comunícate with them. Just be aware that their working hours are based on PST, even that they work overseas. I always chat with either Bob or Darwin and they get back to me usually in less than 1 hour.