Yes facts. As is a popular statement of the current Administration in America, one person’s facts may not be another person’s facts. All of the amplifiers I own say 450mm but on actual measurements that is not the case. Since the other two fit in without issue I assumed and in my understanding and why would I assume otherwise that the new amplifier would be any different. The member who helped me never said or at least in the postings that I read that ended up solving my problem that the rails were narrower at the top and wider at the bottom. The solution was to loosen all of the screws that held into place ALL of my components from top to bottom. That was the correct solution. Why did you not suggest that right from the start when I asked you why my unit did not fit and this was before I put a large scratch in the top. Maybe it was because you did not know? In those discussions you just kept saying that it should fit because they always fit and they are made to “exacting” measurements even though the other two that I own say they are 450 mm when they are narrower. Basically to sum it up and I think this is what frustrates people with your company is that you are always right and the customer is always wrong or doing something wrong. People I can in the States do not like that. We appreciate a manufacturer or retail owner to work with the customer to solve a problem and not blame the customer. You may not think you are blaming the customer but that is how it feels to me and from what I have read on the forum the same to many others.
You are more than welcome to continue to say that those are not the facts but I am done responding to you and hopefully I will receive my touch up pain in the near future as you said it has “already been shipped”- even though I have no tracking number. So I should have it within the week or so. If not, I will be back on this forum
Our smaller premium multichannel amplifiers have a published specification of
445 mm width, while the larger premium multichannel models and all premium dual mono models are specified at
450 mm width. These are documented facts, and cannot be disregarded. If you assumed all were identical without checking, that is a misunderstanding of the published specifications, not an error on our side. You also caused damage to the front of the smaller amplifier, which has nothing to do with its width. The scratches occurred because the unit was handled and mounted improperly on your own. Those are simply the facts.
In my direct message to you, from the beginning my assessment was that there must be an issue with the alignment of your rack rails.
I am not blaming customers for anything on this forum. I am representing Apollon Audio, and when false or misleading claims are made, it is my responsibility to address them professionally. The way you continue to phrase your comments, however, comes across as unnecessarily rude. What customers expect has nothing to do with nationality. Precision, respect, and accuracy are universal values.
Regarding the paint: I never promised an express shipment. I clearly stated that our paint shop needed to prepare the correction paint, and once it was ready, we would ship it. It has since been shipped, as promised.
By your own admission, your rack rails were misaligned, and you had to loosen all components so that the rails could be properly aligned. In our conversation, I explained what the rack-mount standards and amplifier dimensions are. Once the rack was corrected, the amplifier fit exactly as designed. The scratches occurred because you attempted to mount a 20 kg (44 lb) device on your own, which is never advisable. This was not caused by the product.
Even so, I offered support, free correction paint, and even a repaint option, goodwill gestures that go beyond any manufacturer’s obligation. Instead of showing a degree of appreciation for that, you continue to portray us as "disorganised". That is both unfair and inaccurate.
I believe the record is now clear for forum readers: the amplifier was built exactly to specification, the fitting issue was caused by rack alignment, and despite the fault being on your side, we still extended goodwill to help resolve the situation.
