Why I do not recommend anyone to purchase from Apollon Audio.
After reading the performance reviews on this forum and initial consultation with Tibor from Apollon Audio via live chat, I decided to buy 2 x Purifi 1ET9040BA Monoblocks and 1 x 12 channel Purifi multichannel with 1 channel upgraded to a 1ET9040BA module for the Centre speaker channel for a total cost of $15,000 Euro’s on the 14th of August 2024.
I was advised by Tibor the turn around time for my order was 30 days.
I did not hear or receive Email’s any updates regarding the progress of my order. I decided to check in on their live chat app at around day 20 to check if everything was on track and confirmed the centre speaker channel upgrade. I was advised everything was fine including the upgrade.
A few days before the 30 days I checked in again as I wanted to be home to receive the goods and not away on business. I was told that it was 30 business days timeframe not 30 days “as I don’t work on weekends”.
Accepting the mis-communication I checked in again a few days before the 38 day turnaround to organise being home and not away interstate for business. I was told the order was on target to be shipped soon.
About a week later, still no communication. I check in again requesting a tracking number as I was advised the Amps were completed as per time frame but are now in testing phase.
Almost a week later I check in again as I still had not received an Email, I get another excuse that they are being prepared for shipping shortly and I will receive an Email soon.
Another week later, still no communication or Email, I check in Again and I get another excuse for the delay. It was really frustrating as I could have gotten work interstate commitments out of the way rather than hanging around at home to wait for the amps to arrive.
I check in to live chat about a week later and someone from Apollon said it had been shipped and gave me a tracking number. I put the tracking details into UPS and it said “shipping label created” with no other information. I check back into live chat to question why there’s no details other than “shipping label created” and I am told to “be patient UPS will have my amps to me in a matter of days”.
A few days later I call UPS who say there’s no shipment and to contact the Merchant.
I speak to Apollon once again, who say “sorry for the delay there was a problem with purifi parts” I was guaranteed it would be sent ASAP.
Finally, the tracking is updated and 1 Amp arrives, several days later the other 2 amps arrive
The amps, while safely packed in foam came in generic boxes, with no paperwork, manual, written guarantee of power or spec, or power cords. I had to drive to my local electrical shop to buy power cords.
My audio guy comes out to set up my amps and pre-processor and we couldn’t get a sound from 3 channels. After messing around and trying different channels my setup worked. We did not declare it an Amp fault at this point in time.
The next day I noticed my Centre speaker didn’t work. After phone consultation with my Audio guy, he formally diagnosed the issue to be my amp and not programming or the pro-processor.
After speak with Tibor, he advised that I had to turn my Amp off then on twice for it to work and it would eventually work normally after the Purifi parts settle. He was correct in turning the amp off and on the 2nd time fixes the problem.
Several months later I contact Tibor to advise the problem hadn’t been resolved and I had checked other channels that also had the same problem requiring the Amp to be turned off and on. Tibor offered to send new purifi parts to replace the 3 channels.
Several months later I am still chasing up Tibor with no success to the replacement parts being sent. Just excuse after excuse including the following:
“Hello Michael,
the module was sent in a small package as a letter, so in this case there is no tracking number.
Best regards
Tibor “
Given my experience in having a part faulty amp requiring it to be turned off and on twice and in particular, consistent lack of honesty from Tibor, I now question even if the Specs I paid for even exist or was I ripped off entirely and how far this dishonesty with Apollon Audio actually goes.
Based on the overall experience I would not recommend anyone buy Apollon Audio products as they simply can’t be trusted and aren’t honest.
Hi Michael,
Thank you for taking the time to share your experience. I’d like to respectfully respond and provide some clarification from our side.
First, I want to sincerely apologize for the frustration and delays you experienced. At Apollon Audio, we strive for the highest quality and transparency, and it’s clear that in your case, we fell short on communication during parts of the process.
Regarding the replacement module:
It was initially sent using standard post as a letter, specifically to ensure a faster customs process and avoid additional import duties on your side. Unfortunately, that first package was lost in transit, which was beyond our control. As soon as we identified the issue, we shipped a second replacement, and I can confirm that you’ve since received it.
I also want to acknowledge a broader issue that impacted your order:
There was a period during which a batch of Purifi (7040 and 9040) modules had reliability issues. This affected a number of builds globally, not just yours. It placed considerable strain on our team, as we had to test, identify, and replace several modules, while also coordinating returns with Purifi. These challenges contributed to some of the delays and complications in both production and support. This is not an excuse, just important context.
That said, your feedback has been taken seriously, and we’ve already implemented changes to improve communication, tracking, and post-sales support, especially for high-value, multi-channel custom orders like yours.
To other readers and prospective customers:
Please note that we are in direct communication with Michael via email, and are actively working to ensure the issue is fully resolved. The replacement module has already been delivered, and we continue to support him as needed.
Apollon Audio remains committed to delivering high-performance, precision-built amplifiers. And when problems arise, even those beyond our control, we take responsibility and work to resolve them.
Michael, once again, thank you for your patience throughout this process.
To all readers,
I’d like to take a moment to share some insight into how we operate at Apollon Audio and clarify a few common misconceptions.
We are a small but dedicated team of 12 highly skilled professionals. Every amplifier we build is crafted from the ground up in our own facility, we do not use mass-produced enclosures from China, nor do we outsource critical components. Our enclosures, internal layouts, pcbs, wiring, and final assembly are all done in-house, with meticulous attention to detail. We even manufacture our own PCBs in-house using ultra-low tolerance components, ensuring the highest level of precision and consistency in every build. This level of detail is one of the key reasons our amplifiers achieve such exceptional measurement performance. I can confidently guarantee that every amplifier leaving our facility measures identically and meets the highest standards we uphold. This is a core part of our philosophy.
Our focus has always been on build quality and long-term reliability, not speed or shortcuts. We don’t simply place modules in a box and wire them up hastily with budget components. Every amplifier we ship is exactly as shown in our product photos, reflecting the precision and care that go into each build.
Maintaining these standards takes time and skilled hands. We don’t hire just anyone. Every team member must meet the same level of precision and discipline as those who have been with us since the beginning, like myself. Finding people with the right expertise and mindset is a slow process, but we’re continuously working to grow our team responsibly.
There are times when demand exceeds even our expectations. During high-demand periods, especially around holidays, delays can occur. It’s important to understand that this is not due to neglect, but rather the volume of premium, custom-built orders we’re fulfilling, often at a rate that surpasses many competitors in our segment.
Also, please remember, we were among the first to build high-end Class D amplifiers with these type of class D modules, with experience dating back to 2012. We've remained committed to innovation and craftsmanship from the very beginning, and we take our role in the industry seriously.
This isn’t an excuse or an apology, it’s a transparent explanation of who we are and how we work. We’re fully committed to delivering the highest-quality audio equipment, and our team works extremely hard every day to uphold the standards our customers expect.
Thank you for your understanding and continued support.
