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Apollon Audio complaints

I had the same experience with Tibor re timing [around 4-5 weeks delay], but got chocolate included in the package ;-), also “shipping label” etc.

Very happy with the product though. Have meanwhile 3 amps from him and can not complain.
 
I'm incredibly happy with my Apollon amplifier.

Unfortunately when I did not receive exactly what I ordered and they struggled to immediately resolve the issue it left me a bit upset.

I've never had issues like that from any manufacturer I deal with.

At the end of the day if I am able to rely on them I would definitely like to have another amp from them. I like their prices, cases, and most importantly their gain structure as your more than likely going to have 1 to 2 volts of preamp output on most mainstream AVRs.

I do feel that their amps should come with power cords.
 
Could it be that Apollon is run single-handedly by Tibor?
It seems like that at least from the stories I am reading and my recent personal experience.
I emailed Apollon about ~10 days ago concerning gain setting information as I was interested in one of their purifi amps.
However I never received a reply, so I ended up looking elsewhere.

Either how it wouldn't surprise me if the Apollon review from Amir overloaded the guy with potential orders (and everything that comes with it).
 
I placed an order for 2 9040 amps (one monoblock and one dual stereo) back in March, and it is now June, and I still have not received the amps. I messaged multiple times for an updated ETA and got only one update in mid May promising the order will be finished in a week.

I did order 7040 stereo amp a year ago, and received it in about 35 days, and so far enjoying it, but transparency about ETAs would go a long way to not frustrate the customers.
 
I placed an order for 2 9040 amps (one monoblock and one dual stereo) back in March, and it is now June, and I still have not received the amps. I messaged multiple times for an updated ETA and got only one update in mid May promising the order will be finished in a week.

I did order 7040 stereo amp a year ago, and received it in about 35 days, and so far enjoying it, but transparency about ETAs would go a long way to not frustrate the customers.
I hate to see their craftsmanship and future carelessly harmed by their lack of decent timeliness. They should just adjust their timelines on their website and/or deliver on time. I wonder if it is just a lack of staff or knowledge about basic business sense.
 
I have two Apollon multichannel amps and supposedly another one that “has a shipping label” but not picked up. I like my two amps quite a bit and that is why I ordered a third to complete my system. But…..I can attest to the games they play to by time. Tibor and his staff will NEVER be honest about when things are actually shipped. I had this happen with the first two amps and now I am getting the same run around and telling me things I know are just not factually true. I came to this forum today because I am really frustrated with Apollon and the games they play and wanted other members to be aware of this. My current amp I ordered over 40 BUSINESS DAYS AGO. I know the his rules about it being business days. I was told two weeks ago and I have it all in the chatbot messages and emails that it was going through customs two weeks ago and I would receive the amp this week in the US. On Tuesday after not hearing anything about clearing customs and it being on the way I wrote them and got not one but 2 separate UPS tracking numbers both saying the label was created on Monday but not picked up. It still says the same thing. The current excuse is that Wednesday was a national holiday in Slovenia and that UPS would update their tracking yesterday which was Thursday. I thought that was odd so I when I did not see a change on the UPS site I wrote this morning in the chatbot and I was told that it was guaranteed that my order went out earlier this week and that the delay was because of the holiday. Now I am being told that UPS will update their tracking either later today or again guaranteed by Monday. Oh please!
I was not aware of these delay tactics about creating the shipping label to by more time. I presume that they have not completed my order and I am sure I will receive another excuse and then another excuse etc etc etc and then probably get my amp sometime later in July. I prefer blunt honesty from them and not this game playing. I do not know if this is just a “tick” of Slovenian society and as an American I do not understand the cultural differences. I would like to think it is that and not some type of deliberate deception. Again, the amps themselves are fantastic! I have the investment in the 3 amps from reading the forums on ASR.
I have attached the chat from earlier this week. I am doing this because @Apollon Audio likes to put up chats to show they have communicated.
 

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I have two Apollon multichannel amps and supposedly another one that “has a shipping label” but not picked up. I like my two amps quite a bit and that is why I ordered a third to complete my system. But…..I can attest to the games they play to by time. Tibor and his staff will NEVER be honest about when things are actually shipped. I had this happen with the first two amps and now I am getting the same run around and telling me things I know are just not factually true. I came to this forum today because I am really frustrated with Apollon and the games they play and wanted other members to be aware of this. My current amp I ordered over 40 BUSINESS DAYS AGO. I know the his rules about it being business days. I was told two weeks ago and I have it all in the chatbot messages and emails that it was going through customs two weeks ago and I would receive the amp this week in the US. On Tuesday after not hearing anything about clearing customs and it being on the way I wrote them and got not one but 2 separate UPS tracking numbers both saying the label was created on Monday but not picked up. It still says the same thing. The current excuse is that Wednesday was a national holiday in Slovenia and that UPS would update their tracking yesterday which was Thursday. I thought that was odd so I when I did not see a change on the UPS site I wrote this morning in the chatbot and I was told that it was guaranteed that my order went out earlier this week and that the delay was because of the holiday. Now I am being told that UPS will update their tracking either later today or again guaranteed by Monday. Oh please!
I was not aware of these delay tactics about creating the shipping label to by more time. I presume that they have not completed my order and I am sure I will receive another excuse and then another excuse etc etc etc and then probably get my amp sometime later in July. I prefer blunt honesty from them and not this game playing. I do not know if this is just a “tick” of Slovenian society and as an American I do not understand the cultural differences. I would like to think it is that and not some type of deliberate deception. Again, the amps themselves are fantastic! I have the investment in the 3 amps from reading the forums on ASR.
I have attached the chat from earlier this week. I am doing this because @Apollon Audio likes to put up chats to show they have communicated.

Insanity: repeatedly doing the same thing over and over again expecting a different result. Honestly, with the other options out there, why does anyone put up with this?
 
Insanity: repeatedly doing the same thing over and over again expecting a different result. Honestly, with the other options out there, why does anyone put up with this?
They have really good builds and the best cases. I did smile when Tibor said on an email to me the person answering the “chat” line does not have any knowledge of the custom build time lines.
 
Insanity: repeatedly doing the same thing over and over again expecting a different result. Honestly, with the other options out there, why does anyone put up with this?
Yes I agree but the amps so super sweet. I just wish they would be open and honest because in the end it does not help their business if people are reporting these issues in the forum. One good thing that came out of this discussion is that I found their ASR page so I can DM
 
It's gonna end up like the Paul Hynes (power supply) story, i.e. the guy will disappear after having taking a good number of orders. Be careful
 
Why I do not recommend anyone to purchase from Apollon Audio.

After reading the performance reviews on this forum and initial consultation with Tibor from Apollon Audio via live chat, I decided to buy 2 x Purifi 1ET9040BA Monoblocks and 1 x 12 channel Purifi multichannel with 1 channel upgraded to a 1ET9040BA module for the Centre speaker channel for a total cost of $15,000 Euro’s on the 14th of August 2024.

I was advised by Tibor the turn around time for my order was 30 days.

I did not hear or receive Email’s any updates regarding the progress of my order. I decided to check in on their live chat app at around day 20 to check if everything was on track and confirmed the centre speaker channel upgrade. I was advised everything was fine including the upgrade.

A few days before the 30 days I checked in again as I wanted to be home to receive the goods and not away on business. I was told that it was 30 business days timeframe not 30 days “as I don’t work on weekends”.

Accepting the mis-communication I checked in again a few days before the 38 day turnaround to organise being home and not away interstate for business. I was told the order was on target to be shipped soon.

About a week later, still no communication. I check in again requesting a tracking number as I was advised the Amps were completed as per time frame but are now in testing phase.

Almost a week later I check in again as I still had not received an Email, I get another excuse that they are being prepared for shipping shortly and I will receive an Email soon.

Another week later, still no communication or Email, I check in Again and I get another excuse for the delay. It was really frustrating as I could have gotten work interstate commitments out of the way rather than hanging around at home to wait for the amps to arrive.

I check in to live chat about a week later and someone from Apollon said it had been shipped and gave me a tracking number. I put the tracking details into UPS and it said “shipping label created” with no other information. I check back into live chat to question why there’s no details other than “shipping label created” and I am told to “be patient UPS will have my amps to me in a matter of days”.

A few days later I call UPS who say there’s no shipment and to contact the Merchant.

I speak to Apollon once again, who say “sorry for the delay there was a problem with purifi parts” I was guaranteed it would be sent ASAP.

Finally, the tracking is updated and 1 Amp arrives, several days later the other 2 amps arrive

The amps, while safely packed in foam came in generic boxes, with no paperwork, manual, written guarantee of power or spec, or power cords. I had to drive to my local electrical shop to buy power cords.

My audio guy comes out to set up my amps and pre-processor and we couldn’t get a sound from 3 channels. After messing around and trying different channels my setup worked. We did not declare it an Amp fault at this point in time.

The next day I noticed my Centre speaker didn’t work. After phone consultation with my Audio guy, he formally diagnosed the issue to be my amp and not programming or the pro-processor.

After speak with Tibor, he advised that I had to turn my Amp off then on twice for it to work and it would eventually work normally after the Purifi parts settle. He was correct in turning the amp off and on the 2nd time fixes the problem.

Several months later I contact Tibor to advise the problem hadn’t been resolved and I had checked other channels that also had the same problem requiring the Amp to be turned off and on. Tibor offered to send new purifi parts to replace the 3 channels.

Several months later I am still chasing up Tibor with no success to the replacement parts being sent. Just excuse after excuse including the following:

“Hello Michael,

the module was sent in a small package as a letter, so in this case there is no tracking number.

Best regards

Tibor “


Given my experience in having a part faulty amp requiring it to be turned off and on twice and in particular, consistent lack of honesty from Tibor, I now question even if the Specs I paid for even exist or was I ripped off entirely and how far this dishonesty with Apollon Audio actually goes.

Based on the overall experience I would not recommend anyone buy Apollon Audio products as they simply can’t be trusted and aren’t honest.
Hi Michael,

Thank you for taking the time to share your experience. I’d like to respectfully respond and provide some clarification from our side.

First, I want to sincerely apologize for the frustration and delays you experienced. At Apollon Audio, we strive for the highest quality and transparency, and it’s clear that in your case, we fell short on communication during parts of the process.

Regarding the replacement module:
It was initially sent using standard post as a letter, specifically to ensure a faster customs process and avoid additional import duties on your side. Unfortunately, that first package was lost in transit, which was beyond our control. As soon as we identified the issue, we shipped a second replacement, and I can confirm that you’ve since received it.

I also want to acknowledge a broader issue that impacted your order:
There was a period during which a batch of Purifi (7040 and 9040) modules had reliability issues. This affected a number of builds globally, not just yours. It placed considerable strain on our team, as we had to test, identify, and replace several modules, while also coordinating returns with Purifi. These challenges contributed to some of the delays and complications in both production and support. This is not an excuse, just important context.

That said, your feedback has been taken seriously, and we’ve already implemented changes to improve communication, tracking, and post-sales support, especially for high-value, multi-channel custom orders like yours.

To other readers and prospective customers:
Please note that we are in direct communication with Michael via email, and are actively working to ensure the issue is fully resolved. The replacement module has already been delivered, and we continue to support him as needed.

Apollon Audio remains committed to delivering high-performance, precision-built amplifiers. And when problems arise, even those beyond our control, we take responsibility and work to resolve them.

Michael, once again, thank you for your patience throughout this process.

To all readers,

I’d like to take a moment to share some insight into how we operate at Apollon Audio and clarify a few common misconceptions.

We are a small but dedicated team of 12 highly skilled professionals. Every amplifier we build is crafted from the ground up in our own facility, we do not use mass-produced enclosures from China, nor do we outsource critical components. Our enclosures, internal layouts, pcbs, wiring, and final assembly are all done in-house, with meticulous attention to detail. We even manufacture our own PCBs in-house using ultra-low tolerance components, ensuring the highest level of precision and consistency in every build. This level of detail is one of the key reasons our amplifiers achieve such exceptional measurement performance. I can confidently guarantee that every amplifier leaving our facility measures identically and meets the highest standards we uphold. This is a core part of our philosophy.

Our focus has always been on build quality and long-term reliability, not speed or shortcuts. We don’t simply place modules in a box and wire them up hastily with budget components. Every amplifier we ship is exactly as shown in our product photos, reflecting the precision and care that go into each build.

Maintaining these standards takes time and skilled hands. We don’t hire just anyone. Every team member must meet the same level of precision and discipline as those who have been with us since the beginning, like myself. Finding people with the right expertise and mindset is a slow process, but we’re continuously working to grow our team responsibly.

There are times when demand exceeds even our expectations. During high-demand periods, especially around holidays, delays can occur. It’s important to understand that this is not due to neglect, but rather the volume of premium, custom-built orders we’re fulfilling, often at a rate that surpasses many competitors in our segment.

Also, please remember, we were among the first to build high-end Class D amplifiers with these type of class D modules, with experience dating back to 2012. We've remained committed to innovation and craftsmanship from the very beginning, and we take our role in the industry seriously.

This isn’t an excuse or an apology, it’s a transparent explanation of who we are and how we work. We’re fully committed to delivering the highest-quality audio equipment, and our team works extremely hard every day to uphold the standards our customers expect.

Thank you for your understanding and continued support.
 
Hi Michael,

Thank you for taking the time to share your experience. I’d like to respectfully respond and provide some clarification from our side.

First, I want to sincerely apologize for the frustration and delays you experienced. At Apollon Audio, we strive for the highest quality and transparency, and it’s clear that in your case, we fell short on communication during parts of the process.

Regarding the replacement module:
It was initially sent using standard post as a letter, specifically to ensure a faster customs process and avoid additional import duties on your side. Unfortunately, that first package was lost in transit, which was beyond our control. As soon as we identified the issue, we shipped a second replacement, and I can confirm that you’ve since received it.

I also want to acknowledge a broader issue that impacted your order:
There was a period during which a batch of Purifi (7040 and 9040) modules had reliability issues. This affected a number of builds globally, not just yours. It placed considerable strain on our team, as we had to test, identify, and replace several modules, while also coordinating returns with Purifi. These challenges contributed to some of the delays and complications in both production and support. This is not an excuse, just important context.

That said, your feedback has been taken seriously, and we’ve already implemented changes to improve communication, tracking, and post-sales support, especially for high-value, multi-channel custom orders like yours.

To other readers and prospective customers:
Please note that we are in direct communication with Michael via email, and are actively working to ensure the issue is fully resolved. The replacement module has already been delivered, and we continue to support him as needed.

Apollon Audio remains committed to delivering high-performance, precision-built amplifiers. And when problems arise, even those beyond our control, we take responsibility and work to resolve them.

Michael, once again, thank you for your patience throughout this process.

To all readers,

I’d like to take a moment to share some insight into how we operate at Apollon Audio and clarify a few common misconceptions.

We are a small but dedicated team of 12 highly skilled professionals. Every amplifier we build is crafted from the ground up in our own facility, we do not use mass-produced enclosures from China, nor do we outsource critical components. Our enclosures, internal layouts, pcbs, wiring, and final assembly are all done in-house, with meticulous attention to detail. We even manufacture our own PCBs in-house using ultra-low tolerance components, ensuring the highest level of precision and consistency in every build. This level of detail is one of the key reasons our amplifiers achieve such exceptional measurement performance. I can confidently guarantee that every amplifier leaving our facility measures identically and meets the highest standards we uphold. This is a core part of our philosophy.

Our focus has always been on build quality and long-term reliability, not speed or shortcuts. We don’t simply place modules in a box and wire them up hastily with budget components. Every amplifier we ship is exactly as shown in our product photos, reflecting the precision and care that go into each build.

Maintaining these standards takes time and skilled hands. We don’t hire just anyone. Every team member must meet the same level of precision and discipline as those who have been with us since the beginning, like myself. Finding people with the right expertise and mindset is a slow process, but we’re continuously working to grow our team responsibly.

There are times when demand exceeds even our expectations. During high-demand periods, especially around holidays, delays can occur. It’s important to understand that this is not due to neglect, but rather the volume of premium, custom-built orders we’re fulfilling, often at a rate that surpasses many competitors in our segment.

Also, please remember, we were among the first to build high-end Class D amplifiers with these type of class D modules, with experience dating back to 2012. We've remained committed to innovation and craftsmanship from the very beginning, and we take our role in the industry seriously.

This isn’t an excuse or an apology, it’s a transparent explanation of who we are and how we work. We’re fully committed to delivering the highest-quality audio equipment, and our team works extremely hard every day to uphold the standards our customers expect.

Thank you for your understanding and continued support.
Hi Tibor

Why not just adjust your stated build times on your website to reflect a longer range of delivery times something like “Timelines for our custom builds will frequently take longer up to perhaps 90 days at times.”

US customers prefer companies to under promise and over deliver especially on bespoke items.
 
Another well-known trick to gain time. He hasn't shipped anything obviously. But he has some peace for 4 weeks or so.
With all due respect, the suggestion that we would intentionally delay or fabricate shipment updates over a few replacement modules is both unfounded and misinformed.

Since 2012, Apollon Audio has sold thousands of amplifiers worldwide, with a consistently low fault rate, something we are proud of and work diligently to maintain. Our reputation has been built over years of delivering precision-engineered products and standing behind them with integrity.

To imply that we would jeopardize that trust or "gain time" by misleading customers over the shipment of a few Purifi replacement modules does not reflect the reality of how we operate. Such a claim not only disregards the scale and standards of our operation, but also underestimates the seriousness with which we treat every customer relationship.

In Michael’s case specifically, I fully acknowledge that we fell short on timely communication. We should have responded faster, I admit that. However, we were in contact with the postal service to determine the status of the first shipment before sending out a second set of replacement modules. Our intention was not to delay but to avoid confusion and unnecessary duplication in international shipping, which often involves customs considerations.

We understand that delays can be frustrating, especially in today’s fast-paced market, but our priority is always to resolve issues transparently and responsibly. We encourage constructive dialogue and are happy to clarify any concerns based on facts.
 
Hi Tibor

Why not just adjust your stated build times on your website to reflect a longer range of delivery times something like “Timelines for our custom builds will frequently take longer up to perhaps 90 days at times.”

US customers prefer companies to under promise and over deliver especially on bespoke items.
Thank you for your thoughtful suggestion, it’s truly appreciated.

We understand the importance of setting clear expectations, and you're absolutely right that many customers, especially in the U.S., value companies that under-promise and over-deliver. That principle is something we take seriously as well.

That said, the reason we’ve kept our stated lead times is because the vast majority of our orders are delivered on time or with only minor delays. Our current production structure allows us to complete most premium builds within the 30–40 business day range, as stated on our website.

There are, of course, certain periods in the year, especially during holidays or when we experience a temporary surge in high-end custom orders, when timelines may extend. In those instances, we do our best to keep customers informedand updated as early and as accurately as possible.

From a business perspective, publicly extending the lead time to something like 90 days, when we are consistently capable of delivering in 30–40 days, would be misleading in the opposite direction and likely detrimental to both customer trust and competitiveness.

That said, we are always looking for ways to improve our transparency and communication, and feedback like yours plays an important role in helping us strike the right balance.
 
Thank you for your thoughtful suggestion, it’s truly appreciated.

We understand the importance of setting clear expectations, and you're absolutely right that many customers, especially in the U.S., value companies that under-promise and over-deliver. That principle is something we take seriously as well.

That said, the reason we’ve kept our stated lead times is because the vast majority of our orders are delivered on time or with only minor delays. Our current production structure allows us to complete most premium builds within the 30–40 business day range, as stated on our website.

There are, of course, certain periods in the year, especially during holidays or when we experience a temporary surge in high-end custom orders, when timelines may extend. In those instances, we do our best to keep customers informedand updated as early and as accurately as possible.

From a business perspective, publicly extending the lead time to something like 90 days, when we are consistently capable of delivering in 30–40 days, would be misleading in the opposite direction and likely detrimental to both customer trust and competitiveness.

That said, we are always looking for ways to improve our transparency and communication, and feedback like yours plays an important role in helping us strike the right balance.
So you are not going to change. That seems stubborn. My experience was delayed—a good amount. You also do not send power cords. Why not state that upfront?
 
It's gonna end up like the Paul Hynes (power supply) story, i.e. the guy will disappear after having taking a good number of orders. Be careful
I find your comparison and accusation deeply disrespectful, both to me personally and to our entire team. Suggesting that we would disappear after taking orders is an extremely serious claim, and it unfairly portrays us as potential fraudsters.

Please point to a single customer who has not received what they paid for. We have always delivered on every order, and we stand proudly behind every product that leaves our factory.

Yes, some customers have reported delays, and we acknowledge that. But ask yourself, are these delays happening because we neglect our business? Or is it because we are experiencing record-breaking demand, far exceeding previous years? We are producing and shipping more amplifiers than ever before, and our commitment to quality has never wavered.

We do not cut corners. We don’t throw components together to meet volume. We take time to build everything to the highest standards, and that’s exactly why delays sometimes occur.

Our current challenge is scaling our team, and I am actively working on this. But I am also very selective in hiring because we require exceptional attention to detail and precision. This level of quality cannot be compromised.

I can confidently say that you will be hearing much more about Apollon Audio in the near future as we expand our offerings with new models and product lines.

We’ve been here since 2012, and we are not going anywhere. We're growing, and we’re proud of it.
 
If this was only Micheal's experience it could be written off but his complaints seem to common to more than a few people...
 
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