Apollon Audio complaints

[Matias]

If going DIY route, a cell phone on a tripod, a wireless lavalier mic on the shirt and CapCut free editor could make wonders. And hire a nephew or cousin to do the editing.
Sorry, that is already too off topic.

 

[Ruediger]

Whomever made all the amp pictures on the website laid a very good foundation for more nice optics IMO.

 

[Sir Sanders Zingmore]

Hi everyone,

Regarding the discussion about delivery times and communication with Apollon Audio, I was curious and looked up the company's headquarters address listed on their website.

According to publicly available maps (e.g., Google Earth), the location appears to be an ordinary residential building, not a typical production facility or warehouse. Does anyone know if Apollon Audio conducts its manufacturing elsewhere, and this address is just an office/company registration? Or do they actually carry out all operations (including assembly) on-site?

I'm not suggesting anything shady – I know many audio companies start out or operate from small, home-based workshops. I'm just genuinely curious about the behind-the-scenes setup, especially given the discussed issues regarding order fulfillment times.

I'm attaching some screenshots from the maps for context. Maybe some of you have more information on this?
View attachment 544680

View attachment 544676

**thumbs down*

 

[Apollon Audio]

Whomever made all the amp pictures on the website laid a very good foundation for more nice optics IMO.

Honestly, I personally took all of the product photos. My best friend and I, who have been running Apollon Audio together since day one, also built the website ourselves, handled all the backend work, SEO, optimization, and pretty much everything else.

I completely agree that there's still plenty of room for improvement. As our team continues to grow, we're finally able to dedicate more time to refining the website, our branding, and the overall customer experience.

Soon I'll be sharing our new promotional video, and I think many of you will find it quite interesting. It tells the story of how Apollon Audio started, the challenges we faced, and how we grew from a small passion project into the company we are today. It's a story I'm genuinely proud of, and I hope it will inspire others who are starting with very little but have big ambitions.

 

[PristineSound]

Honestly, I personally took all of the product photos. My best friend and I, who have been running Apollon Audio together since day one, also built the website ourselves, handled all the backend work, SEO, optimization, and pretty much everything else.

I completely agree that there's still plenty of room for improvement. As our team continues to grow, we're finally able to dedicate more time to refining the website, our branding, and the overall customer experience.

Tibor, you have to include the above as part of the story.

In addition, include how you guys are a small boutique company, how you craft each and every amp by hand, how you design and manufactured nearly every part in house, explain the quality of parts used, how each amp is made to order.

That is the story you need to make sure customers know. Honestly, I didn't know all of that after I own the amp, I learn that story on this thread, gave me an even stronger pride of ownership.

 

[LSPhil]

Also, the Google Maps/Earth image you posted is many years old, from before my family and I even purchased the property, so it doesn't reflect the current situation.

Thank you for your response, but I need to clarify a few factual points.

You stated that the Google Maps/Earth image I posted is 'many years old, from before my family and I even purchased the property.' However, this is not accurate. The image is from April 2024 – which is just two years ago.

For context, the customer order worth €15,000 was placed in August 2024, so the timeline matches perfectly. The property would have already been under your ownership at that time.

Additionally, you mentioned in previous communications that you would hire 20 additional employees. Given the current situation and the ongoing complaints about delays and communication, I'm simply pointing out the discrepancy between these public declarations and the observable reality.

I'm not making any accusations – I'm just presenting the facts as they are, with exact dates, so that other forum members can draw their own conclusions.

 

[Apollon Audio]

Thank you for your response, but I need to clarify a few factual points.

You stated that the Google Maps/Earth image I posted is 'many years old, from before my family and I even purchased the property.' However, this is not accurate. The image is from April 2024 – which is just two years ago.

For context, the customer order worth €15,000 was placed in August 2024, so the timeline matches perfectly. The property would have already been under your ownership at that time.

Additionally, you mentioned in previous communications that you would hire 20 additional employees. Given the current situation and the ongoing complaints about delays and communication, I'm simply pointing out the discrepancy between these public declarations and the observable reality.

I'm not making any accusations – I'm just presenting the facts as they are, with exact dates, so that other forum members can draw their own conclusions.

Since you're being so investigative and speculative, did you also look up the addresses of the other manufacturers that are regularly praised on this forum?

You might be surprised to find that some of them don't even publish a registered business address on their website. In some cases, all you can find is the owner's name and nothing more. Others appear to operate solely under a personal name, or in some cases only under a brand name, without any clearly identifiable registered company behind the business.

Yet, for some reason, only Apollon Audio seems to be subjected to this kind of public scrutiny based on Google Maps screenshots and assumptions about how a company operates.

I understand that not everyone on this forum likes us, and that's perfectly fine. As our company has grown rapidly over the years, we've naturally attracted both supporters and critics. We've also been open about the fact that our small team has occasionally struggled to keep up with the pace of that growth.

What I don't understand is the constant effort to search for the smallest detail that can be presented in a negative light publicly. If you have genuine questions about our business or production, you're always welcome to ask us directly. We'd be happy to answer them.

Do you honestly see what you're forcing me to discuss publicly? You're trying to drag details about when I bought my family home and other private matters into a discussion that has nothing to do with the quality of our products or our business.

This is exactly why I find your posts inappropriate. Instead of asking a straightforward question, you're digging into private information and then presenting it in a way that encourages negative speculation.

I have no interest in discussing my private property. If you have questions about Apollon Audio, ask them directly. There's no need to turn this into an investigation of my family's home.

You entered this discussion with speculation and a negative narrative from the very beginning. Rather than asking us directly, you chose to make assumptions publicly and cast doubt on our business.

Apollon Audio is a successful and growing company, and it's disappointing to see that instead of discussing facts, you're trying to build a narrative around outdated images and speculation.

As I've already mentioned, some companies that are regularly praised on this forum don't even publicly identify a registered company behind their brand, let alone provide the level of company information that we do. Yet I don't see anyone investigating or questioning them in the same way.

If you're genuinely interested in facts, I encourage you to apply the same level of scrutiny to everyone. Then come back with objective facts rather than assumptions aimed specifically at me and my company.

 

[SigbergAudio]

As a fellow manufacturer I must say I don't understand why Apollon is being attacked like this, and I just have to say I am glad it's not me.

Based on this thread, my general takeaway is that Apollon Audio is building solid, high quality products and sometimes are a bit slow to deliver. And that's all there is to it. I don't understand why people are becoming detectives on behalf of others all of the sudden. Even if he was making the amplifiers on his kitchen table, the quality apparently still is very good, so.. ?

What is there to inspect or be suspicious about? Surely any concerned customer can do their own due diligence. @LSPhil What exactly do you hope to achieve by posting pictures of people's houses on the internet? I understand the information you posted is publicly available, but I just don't get the point.

 

[Apollon Audio]

As a fellow manufacturer I must say I don't understand why Apollon is being attacked like this, and I just have to say I am glad it's not me.

Based on this thread, my general takeaway is that Apollon Audio is building solid, high quality products and sometimes are a bit slow to deliver. And that's all there is to it. I don't understand why people are becoming detectives on behalf of others all of the sudden. Even if he was making the amplifiers on his kitchen table, the quality apparently still is very good, so.. ?

What is there to inspect or be suspicious about? Surely any concerned customer can do their own due diligence. @LSPhil What exactly do you hope to achieve by posting pictures of people's houses on the internet? I understand the information you posted is publicly available, but I just don't get the point.

Thank you. I genuinely appreciate your perspective.

I honestly wonder what these internet detectives will have to say once they see our upcoming promotional video. It tells the real story of how Apollon Audio started, where we came from, how we've grown over the years, and what goes on behind the scenes. I think many people will find it interesting because it shows the reality instead of speculation.

We've never claimed to be a huge corporation. We started small, worked incredibly hard, reinvested everything back into the business, and grew step by step. Like many growing companies, we've had challenges along the way, and we've always been open about them.

At the end of the day, our products, our customers, and our reputation speak for themselves. We'd rather spend our time building better amplifiers than responding to speculation based on Google Maps screenshots.

 

[LSPhil]

Since you're being so investigative and speculative, did you also look up the addresses of the other manufacturers that are regularly praised on this forum?

You might be surprised to find that some of them don't even publish a registered business address on their website. In some cases, all you can find is the owner's name and nothing more. Others appear to operate solely under a personal name, or in some cases only under a brand name, without any clearly identifiable registered company behind the business.

Yet, for some reason, only Apollon Audio seems to be subjected to this kind of public scrutiny based on Google Maps screenshots and assumptions about how a company operates.

I understand that not everyone on this forum likes us, and that's perfectly fine. As our company has grown rapidly over the years, we've naturally attracted both supporters and critics. We've also been open about the fact that our small team has occasionally struggled to keep up with the pace of that growth.

What I don't understand is the constant effort to search for the smallest detail that can be presented in a negative light publicly. If you have genuine questions about our business or production, you're always welcome to ask us directly. We'd be happy to answer them.

Do you honestly see what you're forcing me to discuss publicly? You're trying to drag details about when I bought my family home and other private matters into a discussion that has nothing to do with the quality of our products or our business.

This is exactly why I find your posts inappropriate. Instead of asking a straightforward question, you're digging into private information and then presenting it in a way that encourages negative speculation.

I have no interest in discussing my private property. If you have questions about Apollon Audio, ask them directly. There's no need to turn this into an investigation of my family's home.

You entered this discussion with speculation and a negative narrative from the very beginning. Rather than asking us directly, you chose to make assumptions publicly and cast doubt on our business.

Apollon Audio is a successful and growing company, and it's disappointing to see that instead of discussing facts, you're trying to build a narrative around outdated images and speculation.

As I've already mentioned, some companies that are regularly praised on this forum don't even publicly identify a registered company behind their brand, let alone provide the level of company information that we do. Yet I don't see anyone investigating or questioning them in the same way.

If you're genuinely interested in facts, I encourage you to apply the same level of scrutiny to everyone. Then come back with objective facts rather than assumptions aimed specifically at me and my company.

I've been following this discussion with interest because I personally know many cases from the audio industry where small, home-based companies collapsed for financial reasons, and customers never recovered their hard-earned money. Unfortunately, this is not an isolated phenomenon – I've seen it happen more than once.

At the same time, I also know companies that started from nothing and successfully grew into established, reputable brands. I understand that you are at the beginning of your journey, and I genuinely wish you success in becoming a millionaire – that's not sarcasm, it's sincere.

However, my concern – and I believe the concern of many readers here – is the gap between public promises (like hiring 20 additional employees) and the reality that customers are reporting in this thread (long delays, lack of communication, unresolved complaints).

I'm not here to attack you or your company. I'm here because I care about this industry and the people who invest their money in it. When customers spend €15,000 on audio equipment, they deserve transparency, reliability, and honest communication.

If Apollon Audio is truly on the path to becoming a major player, that's great. But with growth comes responsibility. The promises you make publicly will be scrutinized – not because people wish you ill, but because they want to know if they can trust you with their money.

I hope you understand that this is not personal – it's about protecting consumers and maintaining trust in this community.

I wish you success, but I also hope you understand why people are concerned and asking questions.

 

[Apollon Audio]

I've been following this discussion with interest because I personally know many cases from the audio industry where small, home-based companies collapsed for financial reasons, and customers never recovered their hard-earned money. Unfortunately, this is not an isolated phenomenon – I've seen it happen more than once.

At the same time, I also know companies that started from nothing and successfully grew into established, reputable brands. I understand that you are at the beginning of your journey, and I genuinely wish you success in becoming a millionaire – that's not sarcasm, it's sincere.

However, my concern – and I believe the concern of many readers here – is the gap between public promises (like hiring 20 additional employees) and the reality that customers are reporting in this thread (long delays, lack of communication, unresolved complaints).

I'm not here to attack you or your company. I'm here because I care about this industry and the people who invest their money in it. When customers spend €15,000 on audio equipment, they deserve transparency, reliability, and honest communication.

If Apollon Audio is truly on the path to becoming a major player, that's great. But with growth comes responsibility. The promises you make publicly will be scrutinized – not because people wish you ill, but because they want to know if they can trust you with their money.

I hope you understand that this is not personal – it's about protecting consumers and maintaining trust in this community.

I wish you success, but I also hope you understand why people are concerned and asking questions.

By the way, the customer you're referring to has since placed another order with us for two additional custom amplifiers. I think that fact speaks for itself.

I still don't understand what you're trying to prove here. You keep presenting hypothetical scenarios about companies disappearing with customers' money, but where is the evidence that anything like that has happened at Apollon Audio?

I'm personally here on this forum answering questions. I'm open about our business, our challenges, and our growth. We've acknowledged that we've experienced delays, and we've never denied that. But apart from those delays, what exactly are you accusing us of?

Can you point to a single case where someone ordered an amplifier from Apollon Audio, paid for it, and never received it? Or a case where we refused to honor our warranty or abandoned a customer? If not, then comparing us to companies that have collapsed and left customers without their money is simply unfair and unnecessarily speculative.

Yes, we have customers who spend €15,000 on an order, and we also have customers whose orders are worth considerably more. With that comes responsibility, and we take it seriously. That's exactly why I'm here, personally engaging with the community instead of hiding behind anonymous statements.

Constructive criticism is always welcome. But there is a clear difference between discussing real issues, such as delivery delays, and creating hypothetical concerns that have no factual basis when it comes to Apollon Audio.

 

[Apollon Audio]

I've been following this discussion with interest because I personally know many cases from the audio industry where small, home-based companies collapsed for financial reasons, and customers never recovered their hard-earned money. Unfortunately, this is not an isolated phenomenon – I've seen it happen more than once.

At the same time, I also know companies that started from nothing and successfully grew into established, reputable brands. I understand that you are at the beginning of your journey, and I genuinely wish you success in becoming a millionaire – that's not sarcasm, it's sincere.

However, my concern – and I believe the concern of many readers here – is the gap between public promises (like hiring 20 additional employees) and the reality that customers are reporting in this thread (long delays, lack of communication, unresolved complaints).

I'm not here to attack you or your company. I'm here because I care about this industry and the people who invest their money in it. When customers spend €15,000 on audio equipment, they deserve transparency, reliability, and honest communication.

If Apollon Audio is truly on the path to becoming a major player, that's great. But with growth comes responsibility. The promises you make publicly will be scrutinized – not because people wish you ill, but because they want to know if they can trust you with their money.

I hope you understand that this is not personal – it's about protecting consumers and maintaining trust in this community.

I wish you success, but I also hope you understand why people are concerned and asking questions.

At first, you came here with speculation because you saw an old Google Maps image of a house and immediately tried to connect it to our business operations.

Now you've moved on to accusations about long delivery times, lack of communication, and unresolved complaints. Yet you also say you've read this entire thread. If that's true, then you've also seen that we've openly explained how we've improved our delivery times, expanded our support, introduced live chat, and been transparent about our growth and the challenges we faced along the way.

You also mention a lack of communication, but we have already addressed that. We now offer live chat support, and we clearly state on our website that email responses may take a little longer. Customers who need an immediate answer are encouraged to use the live chat.

You also claim there are unresolved complaints. Which complaints, exactly? Please point to a specific case that remains unresolved.

Do you see what you're doing? You keep changing the subject and searching for another angle to portray us in the worst possible light. It feels like you're looking for a needle in a haystack to support a negative narrative, despite everything we've explained publicly in this thread.

We've openly discussed our business, acknowledged where we needed to improve, explained the changes we've made, and answered questions directly. That's what transparency looks like. If you have factual criticism, we're happy to address it. But repeatedly moving from one speculation to another while ignoring the explanations you've already been given doesn't contribute to a fair discussion.

 

[LSPhil]

A true professional – like a Japanese businessman, for example – would simply say: 'I apologize. This will not happen again.' And that would be the end of it.

Instead, you are here, engaging in a detailed back-and-forth with someone who is not even your customer. You are trying to win an argument instead of winning trust.

By doing this, you are only hurting your own company.

Every post you make that argues with criticism, demands proof, and deflects responsibility makes potential customers think twice before placing an order with you.

I am not your enemy. I am not your customer. I am simply pointing out that the way you handle criticism – even criticism from a neutral observer – says more about your company than any Google Maps image ever could.

If you had simply apologized and assured everyone that you are committed to improvement, this conversation would have been over long ago. Instead, you chose to fight.

That is your choice. But it is also a choice that potential customers will remember.

 

[PristineSound]

A true professional – like a Japanese businessman, for example – would simply say: 'I apologize. This will not happen again.' And that would be the end of it.

Instead, you are here, engaging in a detailed back-and-forth with someone who is not even your customer. You are trying to win an argument instead of winning trust.

By doing this, you are only hurting your own company.

Every post you make that argues with criticism, demands proof, and deflects responsibility makes potential customers think twice before placing an order with you.

I am not your enemy. I am not your customer. I am simply pointing out that the way you handle criticism – even criticism from a neutral observer – says more about your company than any Google Maps image ever could.

If you had simply apologized and assured everyone that you are committed to improvement, this conversation would have been over long ago. Instead, you chose to fight.

That is your choice. But it is also a choice that potential customers will remember.

What in the world are you talking about? Are you selective in reading posts on this thread?

Have you read posts of other customers raving about Apollon's products?

What is your goal here?

 

[Thighsofsteel]

A true professional – like a Japanese businessman, for example – would simply say: 'I apologize. This will not happen again.' And that would be the end of it.

Instead, you are here, engaging in a detailed back-and-forth with someone who is not even your customer. You are trying to win an argument instead of winning trust.

By doing this, you are only hurting your own company.

Every post you make that argues with criticism, demands proof, and deflects responsibility makes potential customers think twice before placing an order with you.

I am not your enemy. I am not your customer. I am simply pointing out that the way you handle criticism – even criticism from a neutral observer – says more about your company than any Google Maps image ever could.

If you had simply apologized and assured everyone that you are committed to improvement, this conversation would have been over long ago. Instead, you chose to fight.

That is your choice. But it is also a choice that potential customers will remember.

Seriously @LSPhil, please go away. You are embarrassing yourself here.

 

[PristineSound]

reinvested everything back into the business

Make sure you include that in your promotional video and marketing. This is a very important and a powerful statement. When a business reinvest profits back into the business to make it better, it said that the owners are more passionate about the business and it's impact to the customer. It also tells people, that you are all-in, this is it, this is the main course, this is no longer just a business, this is a passion.

And as a customer, I am no longer owning a product, I am owning the fruits of someone labor, I am owning someone's passion.

This defines a small boutique.

 

[SigbergAudio]

A true professional – like a Japanese businessman, for example – would simply say: 'I apologize. This will not happen again.' And that would be the end of it.

Apologized for what?

 

[AudioJester]

I'm not making any accusations – I'm just presenting the facts as they are, with exact dates, so that other forum members can draw their own conclusions.

Well, we can clearly see whats happening have drawn our conclusions, your maligned attacks are unecessary and ultimately just show your true character. At this point its just embarasing, but you do you....

 

[Roland_606]

A true professional – like a Japanese businessman, for example – would simply say: 'I apologize. This will not happen again.' And that would be the end of it.

Instead, you are here, engaging in a detailed back-and-forth with someone who is not even your customer. You are trying to win an argument instead of winning trust.

By doing this, you are only hurting your own company.

Every post you make that argues with criticism, demands proof, and deflects responsibility makes potential customers think twice before placing an order with you.

I am not your enemy. I am not your customer. I am simply pointing out that the way you handle criticism – even criticism from a neutral observer – says more about your company than any Google Maps image ever could.

If you had simply apologized and assured everyone that you are committed to improvement, this conversation would have been over long ago. Instead, you chose to fight.

That is your choice. But it is also a choice that potential customers will remember.

If you are not even a customer now or ever in the future, then what the hell is your beef with these people? At this point, after all the detailed posts from Appollon Audio, if you have nothing nice to say then don’t bother posting anything else.

 

[RickS]

Just when I hoped this thread was under control, here it is...

Kudos to Apollon Audio for a tempered response. Thanks to those who reported and finally kicked me into action!

Please get back to the thread topic and avoid further personal comments. Thanks!