Apollon Audio complaints

[Redacted]

Clean? I use a cloth and some spit to get clean mains cables.

 

[fatoldgit]

Well my Kiwi brother, I ordered a 5 channel Purifi 18/4, shipped 27/5 (30 biz days exactly) shipping is 6 days to Perth for delivery 3/6. All up 46 days in total so I think it is pretty good.

No problems with communication at all so looks like Tibor maybe getting scheduling a bit better.
Al

Greetings my Trans-Tasman Cuzzy Bro.

So my timeline was:

- 23 Apr - ordered
- 26 May - left Slovenia via DHL
- 02 Jun - available for pickup from my local DHL office (I circumvented the risky local courier "last mile" delivery by making the local DHL office the delivery address)

So 33 days for the build (two stereo amps) and 12 days delivery so 47 days end to end.

Arrived intact and packaging was adequate (double boxed).

NOW.... I had a panic.

I got two stereo amps (so four channels in total)...hooked everything up, tested the fronts first then tested the rears... no sound from the rears.

My front speakers use spades and my rears use banana plugs.

So double checked everything (which took a while), checked the little switches that toggle rca->xlr (I run xlr), xlr's for the rears produced sound in the fronts so no issue with the input signal, etc etc.

As a fluke while I was buggering around at the back of one with a low level test signal playing, I discovered that pushing my banana plugs in all the way resulted in zero sound but if I pulled them out by say 5mm all was good. So I screwed open the locking nuts used for spades so there was a 5mm gap (i.e. room for an invisible spade connector) and thus used locking nuts as a back stop so my spades were firmly in but not all the way.

Wiggling the spades shows no intermittent disconnects so all is now good.

Not sure where the issue lies (i.e. not sure why pushing a banana plug in all the way would cause a disconnect) but the fix (once discovered) was easy enough.


Peter

 

[Misu]

Greetings my Trans-Tasman Cuzzy Bro.

So my timeline was:

- 23 Apr - ordered
- 26 May - left Slovenia via DHL
- 02 Jun - available for pickup from my local DHL office (I circumvented the risky local courier "last mile" delivery by making the local DHL office the delivery address)

So 33 days for the build (two stereo amps) and 12 days delivery so 47 days end to end.

Arrived intact and packaging was adequate (double boxed).

NOW.... I had a panic.

I got two stereo amps (so four channels in total)...hooked everything up, tested the fronts first then tested the rears... no sound from the rears.

My front speakers use spades and my rears use banana plugs.

So double checked everything (which took a while), checked the little switches that toggle rca->xlr (I run xlr), xlr's for the rears produced sound in the fronts so no issue with the input signal, etc etc.

As a fluke while I was buggering around at the back of one with a low level test signal playing, I discovered that pushing my banana plugs in all the way resulted in zero sound but if I pulled them out by say 5mm all was good. So I screwed open the locking nuts used for spades so there was a 5mm gap (i.e. room for an invisible spade connector) and thus used locking nuts as a back stop so my spades were firmly in but not all the way.

Wiggling the spades shows no intermittent disconnects so all is now good.

Not sure where the issue lies (i.e. not sure why pushing a banana plug in all the way would cause a disconnect) but the fix (once discovered) was easy enough.


Peter

Hi,

Similar lead time in my case. Fortunately the monoblocks reached safely last week my home.
Beautifully manufactured and the sound is amazing in very good matching with tube preamp and horn cabinets.
I have taken into consideration the manufacturer recommendation for power cord with 3 x 2.5 sq mm conductors and I found out a proper one from Real Cable, the entry level 60 EUR power cable.
Thanks.

 

[wadude]

Congratulations! Those sound like a great pair of amps. I’m curious, do Apollon supply power cords with their power amps?

Edit: I re-read some of the thread and understand that power cords aren’t included.

At any rate, enjoy your listening!

 

[Redacted]

Power cords surely cost no more than $5?

 

[PristineSound]

Congratulations! Those sound like a great pair of amps. I’m curious, do Apollon supply power cords with their power amps?

Edit: I re-read some of the thread and understand that power cords aren’t included.

At any rate, enjoy your listening!

It is indeed peculiar that a piece of electronics wouldn't include a power cord.

But I have an entire box of IEC power cords that's been accumulated over the years. Additionally, I like my power cords to be as close to exact length as possible to prevent spaghetti wires, so I even buy specific length cables. The power cables I buy, are locking cables, which is what I prefer.

So in the end, for me no power cables? Good.

 

[Waxx]

Apollon does not supply power cords because they ship worldwide, and plugs tend to vary. If they supply power cords, they would have to have all the plugtypes included... It's cheaper (for them and you) to not do that and let the customer provide those himself.

And a good power cord should not cost a lot, that is true. Maybe 50€ for a fancy looking one if that is something that you want, but certainly not more. I bought some brandless but very sturdy a while ago at 10€ a piece, rated at 16A (240v) so about 3500W. That should work on any apollon amp (i use them for other non audio applications). As long as it's solid build, IEC approved and rated for the right power, anything will do actually.

 

[RexrothPigeon]

If they supply power cords, they would have to have all the plugtypes included

What? I order electronics from other countries with some frequency, and they typically handle this with a drop-down menu. They certainly wouldn't send all plugtypes

 

[Ruediger]

But I have an entire box of IEC power cords that's been accumulated over the years. Additionally, I like my power cords to be as close to exact length as possible to prevent spaghetti wires, so I even buy specific length cables. The power cables I buy, are locking cables, which is what I prefer.

I too have several dozen powercables, almost all of them being the same.

But when I look at the cable that came with one of my subwoofers (1200W+ peaks), it's thicker, heavier and of much better quality in general. The plug on the device side fits better.

Depending on the power rating of the amp, I would opt for a slightly better cable than those freebies.

 

[Waxx]

What? I order electronics from other countries with some frequency, and they typically handle this with a drop-down menu. They certainly wouldn't send all plugtypes

It's not that they would send you all those, but they need to have them in stock for whoever may order their amps. And for a small boutique company that builds on order that is a big extra cost, that they will pass onto their customers in the prices they ask.

And it's not that IEC power cables are rare or hard to get. I can even find decent quality in my local hardware store in the small farmer village where i live. I don't even have to go to town.

 

[David_M]

My two stereo amps are on the way.

Build time was a little longer than expected but whenever I asked for clarification I got a timely response from Tibor.

Bottom line for me is after looking at class D amp options for 2 years, Apollon presented itself as the best builder, best warranty and also has the best aesthetic options (IMHO)...so a little delay is neither here nor there.

Now the fascinating DHL journey has begun...from Slovenia to New Zealand.(estimated duration is 12 days)

Peter

Well my Kiwi brother, I ordered a 5 channel Purifi 18/4, shipped 27/5 (30 biz days exactly) shipping is 6 days to Perth for delivery 3/6. All up 46 days in total so I think it is pretty good.

No problems with communication at all so looks like Tibor maybe getting scheduling a bit better.
Al

@fatoldgit and @Stinga ...any reason you didn't order your amps from March Audio, based in Western Australia? His amps are well-made and well-reviewed. But the casing is beautiful, and shipping is much faster to you.

 

[cabuschardt]

I highly recommend Apollon audio.

We ordered two 1ET6525SA monoblocks, and one 5 channel 1ET6525SA amplifier.

The order was placed on May 5th, 33 business days later they were delivered to customs. This is right in line with what they advise on their ordering page. For reference, I'm in the states.

I reached out 3 times for updates during the process. Tibor responded personally within two days.

The units look fantastic, and communication was top notch.

 

[Ruediger]

Did anyone have to return his amp because it was faulty?

How long did that take and did you get any communication in the process?

Mine is gone nearly 6 weeks now. No reply to mail. The live chat just hit me with lego-text.

Starting to see why this thread exists, unfortunately.

 

[Apollon Audio]

Did anyone have to return his amp because it was faulty?

How long did that take and did you get any communication in the process?

Mine is gone nearly 6 weeks now. No reply to mail. The live chat just hit me with lego-text.

Starting to see why this thread exists, unfortunately.

Hi,

Could you please send me your order number or your name via DM so I can check your specific case? I'd rather look at the actual details than speculate publicly.

I'm also not entirely sure what you mean by "the live chat just hit me with lego-text." Our live chat is handled by real people, not AI, and we always try to provide helpful and relevant replies. Our support chat is working normally and is used successfully by many customers every day. If you had a poor experience, I'd genuinely like to understand what happened so we can improve.

From what I can currently see, all completed repairs have already been shipped back to their owners. Fortunately, fault cases are very rare compared to the thousands of amplifiers we have delivered over the years. However, our service department is currently operating with a reduced team due to the summer holiday period, so turnaround times are unfortunately a bit longer than usual. This is only a temporary seasonal situation, and we completely understand that waiting can be frustrating.

I do remember one amplifier that took significantly longer because we simply could not reproduce the reported fault. During normal listening, extended playback, and our standard test procedures, the amplifier performed flawlessly. Rather than returning it and risking the customer experiencing the same issue again, we continued investigating until we could identify the actual root cause. Eventually, after running much more demanding stress tests and precision measurements that go well beyond normal operating conditions, we discovered a subtle issue that only appeared under a very specific combination of load and operating conditions. These kinds of intermittent faults are by far the most time-consuming to diagnose because they often cannot be reproduced consistently.

We have nothing to gain by keeping a customer's amplifier longer than necessary. Our goal is always to return it as quickly as possible, but only once we're confident that the underlying issue has actually been identified and permanently resolved. We'd much rather spend extra time on a difficult diagnosis than send an amplifier back that may develop the same problem again.

If that happens to be your amplifier, I completely understand your frustration with the wait, and I sincerely apologize for the longer turnaround.

Please send me your details via DM, and I'll personally check the current status and get back to you.

 

[Ruediger]

The amp is already back with me and working like it should so far (testing).

Yes I think the defect of this unit was a rather strange thing. It went out with clicking sounds, a slight pop and into a on/off cycle of unsuccessful starts. And after that it looked to me like the power button/trigger relay switch or it's sub-board was faulty. Nothing major but also nothing I can do about it.

Then it turns out a Purifi module was broken and the error code hinted at something with DC. So Apollon replaced both the Purifi modules and got the unit back to me.

I found this quite interesting as this Purifi module has extensive protection against a plethora of things. But reading into the tech and the possible error messages and their causes, it could have also been a simple defect. Stuff happens.

Anyway, thank you Tibor for your swift reaction. I hope that was the last of extra work I had to send your way.

 

[LSPhil]

Hi everyone,

Regarding the discussion about delivery times and communication with Apollon Audio, I was curious and looked up the company's headquarters address listed on their website.

According to publicly available maps (e.g., Google Earth), the location appears to be an ordinary residential building, not a typical production facility or warehouse. Does anyone know if Apollon Audio conducts its manufacturing elsewhere, and this address is just an office/company registration? Or do they actually carry out all operations (including assembly) on-site?

I'm not suggesting anything shady – I know many audio companies start out or operate from small, home-based workshops. I'm just genuinely curious about the behind-the-scenes setup, especially given the discussed issues regarding order fulfillment times.

I'm attaching some screenshots from the maps for context. Maybe some of you have more information on this?

 

[Apollon Audio]

I honestly don't understand what you're trying to achieve with this post.

The address you found is our company's registered business address. Our manufacturing and assembly facilities are located at a different location.

Also, the Google Maps/Earth image you posted is many years old, from before my family and I even purchased the property, so it doesn't reflect the current situation.

Making assumptions about how our business operates based on outdated satellite images is simply misleading. If you were genuinely curious, you could have contacted us directly instead of inviting public speculation.

I find it disappointing that conclusions are being drawn without first checking the facts. We have always been transparent about who we are, and I would appreciate the same level of fairness before such claims or implications are made publicly.

 

[Ruediger]

You could do a little "workshop tour" photo collage on the website.

People like this for various reasons, one on display here.

 

[Matias]

I cannot explain why I find so amazing about the videos showing factory tours and the owner explaining the history and what decisions led to he current state of the company. Not only good marketing but also puts faces on the names, makes for a more human interaction with the company.

I would strongly encourage Apollon to hire a local video team for a 10 minute institutional video, and open a YouTube channel. Not saying you should turn into influencers, but a couple of videos a year would go a long way!

 

[PristineSound]

I cannot explain why I find so amazing about the videos showing factory tours and the owner explaining the history and what decisions led to he current state of the company. Not only good marketing but also puts faces on the names, makes for a more human interaction with the company.

I would strongly encourage Apollon to hire a local video team for a 10 minute institutional video, and open a YouTube channel. Not saying you should turn into influencers, but a couple of videos a year would go a long way!

I will tell you why it feels amazing. HiFi is a passion hobby, it is not a hobby of function, it's a hobby of lifestyle and the lifestyle tells a story of the owner and when you have history and story of the products they own, it further exemplifies the lifestyle. And owning a piece of equipment often times is owning something of pride, you can't get more pride than when you there is a brand, a story and history to go with the product.

It doesn't even have to be a professional video, even a video recorded on the phone is fine by me.