Said designer is a perfect candidate for bias. He makes a technical change and expect a fix. And a fix he will "hear" whether it is real or not. Best to get those guys in the showroom and subject them to controlled testing. After all, he is the one that is the customer, not the designer!
Look, there is nothing wrong with the theories designers have about what could be wrong with the sound. The asks is to verify that properly. You can do it with measurements, or controlled testing. If that many hours has gone into the design, you owe it to yourself and not gamble with the design being wrong. Perform high precision measurement and don't be dismissive of what it shows. Then combine that with testing it in a group of listeners, comparing it to its competitors. If you can't do that latter then better trust the measurements.