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- Jan 28, 2017
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No it's not a drinking song, just an FYI regarding my recent experience with the newish Sonos Port. I bought one, it never worked and was exchanged. I bought another for another system so I ended up with 2 new Ports
About 3 months after purchase one of them died, just stopped working. Returned for a "new" one.
Yesterday the second one died, just stopped working (No signal! said my AVM60). Will be returned in a day or so.
I like the Sonos interface but this lack of reliability is disturbing. Hopefully the bugs will be worked out. Sonos support gets a "B"; they answer the phone and eventually through a convoluted process you get a prepaid return mailing label. And your replacement product has a new full warranty. My issue has been the tech support people are certain that you haven't plugged it in, your system is defective, your phone is defective, etc, anything other than THEIR product being defective. Common problem I suppose.
About 3 months after purchase one of them died, just stopped working. Returned for a "new" one.
Yesterday the second one died, just stopped working (No signal! said my AVM60). Will be returned in a day or so.
I like the Sonos interface but this lack of reliability is disturbing. Hopefully the bugs will be worked out. Sonos support gets a "B"; they answer the phone and eventually through a convoluted process you get a prepaid return mailing label. And your replacement product has a new full warranty. My issue has been the tech support people are certain that you haven't plugged it in, your system is defective, your phone is defective, etc, anything other than THEIR product being defective. Common problem I suppose.