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Thanks for your response. It's the first case – they are having trouble getting the subwoofer to work properly with these specific speakers. Unfortunately, I haven't found out anything about the update yet. Maybe someone else will chime in, and we’ll find a solution.

Hello, I recently purchased the Elac Connex speakers—they sound great, but I wanted to enhance the low frequencies with a subwoofer. I got the SVS SB-1000, but it plays very weakly, maybe at only 1/4 of the expected volume. It seems there might be an issue, even though the speakers have a...