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I just connected another amp to the Prelude and it still doesn't work, so the problem isn't just with the headphones output. I also took the opportunity to connect the new amp to the DAC (to rule out the problem being with the Serenade) and the Serenade works perfectly with the new amp. The...

I've tried that too Thank you, but there is no firmware available for this device

Yes, I bought it from a seller in Spain

I will probably return it to the dealer, but I want to make sure I'm doing things right first.

Yes, I have tried every permutation. The Prelude is very simple, there is a selector with two options XLR or RCA as input

Do you mean connecting a second amp from the Prelude output to the input of the new amp? Yes I could try that.

Yes, the voltage is correct and I am in Spain, which uses 220-240v

Thank you for your reply. The Serenade was not playing anything at the time I took the photo, but the Serenade works perfectly with headphones and I have also used Bluetooth as a sound source. The problem is that the Prelude turns on but does not output any sound. The XLR cables are new and of...

Hi, I have connected the XLR output of the Serenade to the XLR input of the Prelude and I have also tried with RCA cables. And I have it set up like this: DAC output from the Serenade to XLR (or RCA) input on the Prelude and H-AMP output on the Prelude. To rule out that the Serenade DAC output...