I get that, but what I don’t get is why people would want concierge service. If you are as “into” home theater as to even know what Trinnov is, you are probably “into” setting up your home theater rather than relying on others to do it for you.
That’s what I don’t understand—home theater enthusiasts who don’t want to know anything about how to operate their equipment, and instead pay an installer to remotely administer it. Talk about a first-world problem,
That is actually a tiny minority of the high end market. Most people who want a really good home theater and are spending this kind of money have little desire to play with it. They just want it all to work. The enthusiast market you are referring to feels a lot larger than it is. We put ourselves in an echo chamber. In reality, the majority of people buying this stuff don’t really care. It doesn’t mean they don’t appreciate sound. Some of these guys are Hollywood movie producers and actors, many of them know good sound. They just are too busy to mess with it.
a lot of the guys into this specific device for its tweakability are really just mucking things up. I redid one and had the client argue with me for a week that I didn’t do it right because I didn’t delve into all these custom settings he learned about on AVS. I ended up doing a special training session with Trinnov to ask more detailed questions on what exactly those features did. My client in Israel also wanted me to use those settings to get the most out of it. What I learned was that most of those features are only necessary is very particular setups (of which neither client has nor would most users). It’s standard form is basically as good as is needed for most. A lot of people are just going to town with this thing and making their systems sound worse.
As for what you get here compared to the cheaper ones. It’s flexibility and reliability. Performance is clearly about the same. Their room correction is certainly different. Better? Who knows. But it’s a lot more flexible. However the major flexibility improvements are in the bass management and crossover/eq section. You can’t use the cheaper ones as the DSP front end of an active system. In addition, it’s a rock solid platform at this point. I haven’t had any issues at shows or client homes. The others? Well I reviewed the HTP-1 originally for Audioholics and then handed it to James Larsen to finish up. We had a lot of reliability problems with it. It performed great, sounded great, but I wouldn’t call it all that reliable. I also have one had clients return or sell their HTP-1 after numerous issues. The Emotiva stuff left us high and dry at a show once. We couldn’t get it working and had to switch in a Storm processors last minute. That was the same month the RMC-1 came out so I will give them a break. I know it had some birthing pains. But my experience has been those aren’t similar in reliability. If they are as good, I would need to see it before I would feel confident installing it for someone.
honestly before I started doing any of this professionally I didn’t get why pros used these crazy gear. It’s too expensive. It’s not any better. I had the same thought. But you know, in the grand scheme of a $150,000+ install, if you find yourself getting yelled at, bad comments online, customer wanting their money back, having to spend more to fix the mistakes, you too would switch to the higher end gear. Those clients don’t care about the saving and you are saving yourself a big headache. For the clients in the market for a $5k or less processor and a much lower budget home theater , I’ll happily set it up for them but I leave those purchasing decisions up to them so I don’t take heat for problems.
At the moment I don’t sell any processors, but if I brought on a line, it would likely be the Trinnov. My plan right now is to review it, see if I like it enough to carry it, and then decide if I want to become a dealer. I have only set them up so far, I would like to live with them for a bit to be sure I think it’s worth standing behind. The ones I setup I didn’t sell, but I am the one doing the customer service for those and so far it’s been fine. Like I said, I can make changes anywhere.