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They replied and they want it sent back to China, via USPS, and paid by me first as they cannot provide shipping label oversea. (~$50-75...
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If the box is the only issue and they are willing to repair it 10 days after it ran out of warranty, I might consider buying a new one...
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After 1 year and 10 days, mine started to malfunction and keeps rebooting when switching to headphones. I have tried to reset it...
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