Hi Forum,
To begin with I would like to make it clear that I find the reviews on ASR to be absolutely brilliant. What am I comparing against? Reviews in Stereophile and The Absolute Sound which I used to stupidly read and believe before I discovered ASR.
So, the purpose of this post is not to be critical but to explore how, if at all possible, we can factor in customer service along with the excellent evidence-based reviews. For example, if a top-rated product suffers from terrible customer service surely that should be taken into consideration when products are compared? Of course, the ratings (good or bad) for customer service also have to be evidence-based. I do not think this is very difficult to achieve.
I would like to hear the Forum's thoughts on this
Many thanks
To begin with I would like to make it clear that I find the reviews on ASR to be absolutely brilliant. What am I comparing against? Reviews in Stereophile and The Absolute Sound which I used to stupidly read and believe before I discovered ASR.
So, the purpose of this post is not to be critical but to explore how, if at all possible, we can factor in customer service along with the excellent evidence-based reviews. For example, if a top-rated product suffers from terrible customer service surely that should be taken into consideration when products are compared? Of course, the ratings (good or bad) for customer service also have to be evidence-based. I do not think this is very difficult to achieve.
I would like to hear the Forum's thoughts on this
Many thanks