We notice your impatience and we invite you to bear with us as we get to the bottom of this issue. No worries, we will have clarity soon. Allow me to outline what we are working on:
- Of course, we could publish a different plot on our website. However, it will not answer the question: "Why is your plot different from Amir's?" It will just become the battle of the websites and that's not going to help anyone. We don't want a stand-off, we want to understand what actually happened.
- We were told Amir was planning to send his unit to us on Monday. We are anxiously waiting to test that on our side to make sure something in it is not out of wack. While that would be embarrassing for our QA dept., it would provide a simple explanation for a difference in measurements.
- In parallel, we are considering the test procedures. HiFi-M8 is far more complex than the "$9 dongle", so it may actually be impossible to test them the same way. For example, which output would you consider for line out? Neither is labelled as such. So the reviewer was forced to choose on their own. Was there a better choice? Did we adequately explain about the power and impedances on the power side?
- As the manufacturer, we have a responsibility to do a good job explaining the product to the user. If we failed to outline something, we need to improve the descriptions we use. For example, we have referred to the product as a 4-output headphone amp, and the two sides as "cool side" and "hot side". Only the hot side was tested in this review. This may be due to our imperfect description.
- We are wondering if our description could be made better by labeling them differently, i.e. "headphone amp" and "power amp". This is a more familiar terminology, but up until now we had not thought of the product this way. If you consider HiFi-M8 V2 a portable power amp with a separate headphone amplifier, the message to the customer (and the reviewer) is quite different indeed. The product category is also quite different.
- As you see, we are not interested in casting blame, and will gladly take the responsibility ourselves if we failed to test the product in Amir's hands or if we failed to describe its nature to the customer. We are using this opportunity to educate ourselves on what to do better as we continue to make non-mainstream gear that ticks several boxes at the same time. Boy, oh boy, wouldn't it be simpler to just make a straight-vanilla DAC with a single output, but somehow we are just not driven that way. We keep making these Swiss Army knife-type things for esoteric users. May be that's also an opportunity for improvement
- This last point is not an excuse, but a slight complication to the process. I'm out of town until Thanksgiving, up in the mountains, with spotty cell service. Meanwhile the team is in Chicago. We are coordinating this remotely. We will get it done, but if it takes an extra day, you know why.
Michael