CEntrance here. Just saw this -- Rest assured the team will review this carefully on Monday. So far, some quick reactions:
- Thank you for commending the product's usability. We are glad operation was easy to figure out for the reviewer. HiFi-M8 is rather complex for a portable device. This small product features 4 headphone outputs, including 2 balanced and 2 unbalanced outputs. It's designed to drive a variety of headphones from either USB or BT input. We are not aware of any other portable, battery-powered device which has four headphone outputs, on different jacks.
- It's important to point out what this product is and what it's not. The main goal with the product was to deliver a large amount of flexibility in the small package, to the mobile user, who may find themselves comparing headphones at meets, listening to music with a friend, switching from USB to Bluetooth, listening at home or on the train, etc. This product will fit a number of scenarios and will do it well. We designed it for those customers, who prefer much flexibility in one device.
- We also worked to accommodate any headphones, from very sensitive IEMs to huge, hard-to drive overhead cans, to give people a tool to compare cans at meets, at the store, etc. But that creates a very large and challenging range of levels. HiFi-M8 can support IEMs with pitch black background AND overhead cans that are hard to drive. We know of no other product that offers that range. As it is, HiFi-M8 will deliver the goods with hundreds of popular cans.
- We noticed the esteemed reviewer didn't get to try listening to the "cool side" (the low power side). We believe that doesn't offer fair treatment and wholeheartedly invite them to do so -- HiFi-M8 is dead quiet with IEMs AND has the power to drive big overhead cans. No other product out there offers this. Again, this is not required for everyone, but we happen to know plenty of people with 30+ headphones in their collections.
- You can think of HiFi-M8 as a Swiss Army Knife, which can help you in a variety of situations. This needs to be kept in mind as you are evaluating this product against the others. Comparing it to a desktop DAC that's got more power, or a pocket DAC that's smaller and more slick in appearance is not completely fair. Again, HiFi-M8 is neither of those devices and it's important to point out that utility and flexibility are huge factors with this product. You don't take your SUV on the race track, but it can certainly take on the rough terrain. If HiFi-M8 was a car, it would be a very sensible and capable SUV. Sort of a Land Rover, if you can go with our metaphor.
- The comment about distortion at the last 20% seems odd indeed. We have requested the review unit back to investigate.
- Sorry to hear the ASIO driver didn't work out for you. In our experience it's quite stable. Which OS did you use? Happy to help, if you are willing to work with us of course. We are in Chicago, just a phone call/email away, and we always provide great support for customers and reviewers.
- Regarding the bargraphs, we find that a lot of people actually like them. Note you can turn down the brightness all the way down to nothing and then they consume almost no power, which saves your battery. We chose analog bargraphs because compared to CPU-driven digital ones they consume less power and produce less noise. So that's a better user experience.
- Bargraph levels are calibrated using 1% resistors. We find that quite precise in practice. The reason HiFi-M8 has bargraphs is simple -- while it's sitting on your desk, it's nice to see the meters bounce. If you have it in your pocket or backpack, turn down the brightness to "off" to save the battery. Your call.
Please feel free to reach out to us if you have any questions or require clarifications on the above. We know that this site relies on the opinions of the reviewer and we respect their opinions. We are happy to clarify any questions that the reviewer or any user may have.
Michael Goodman
CEntrance